Head of Workplace Technology

About the Role 

The workplace is being redefined by generative AI, intelligent automation, and heightened expectations for seamless, secure digital experiences. Organizations that succeed will be those that treat AI-powered productivity, collaboration, and self-service as core platform capabilities—not isolated tools. MarketAxess is investing in a modern, AI-enabled workplace powered by Microsoft 365, Copilot, and automation. This role exists to own and operationalize that vision, ensuring the firm’s global employee experience is secure, scalable, and measurably more efficient while meeting the rigor required in a highly regulated environment. 

As Head of Workplace Technology, you will own the Microsoft 365 tenant, endpoint platforms, virtual desktop infrastructure, and global help desk, while embedding AI and automation into everyday operations. You will play a central role in translating AI capabilities into real productivity gains, faster issue resolution, and operational scale without linear increases in support effort. This role will lead all aspects of end-user computing, collaboration, and AI-powered productivity across our global workforce. This leadership role combines strategy, platform ownership, and operational execution, responsible for the full lifecycle of workplace technology—from laptops, desktops, and mobile devices to Microsoft 365, Copilot, virtual desktops, and global support services. 

The Head of Workplace Technology will report to the Head of Infrastructure & Cloud Enablement. This position will lead a globally distributed team supporting approximately 850+ users in a follow-the-sun model, while driving modernization, automation, governance, and a consistently high-quality digital employee experience. 

How You’ll Help Take Us There 

Workplace & AI Platform Strategy 

• Define and execute the firm’s workplace technology and digital employee experience strategy 
• Own the AI-enabled workplace foundation, including Microsoft Copilot and agent-based automation 
• Establish governance for AI agent lifecycle management, data access boundaries, and responsible AI usage 
• Partner with Security, Risk, Legal, and Compliance teams to ensure safe, compliant AI deployment 

Microsoft 365 Tenant & Collaboration Ownership  

• Serve as primary owner of the Microsoft 365 tenant, including Entra ID, Exchange Online, SharePoint, OneDrive, Teams, and Copilot 
• Define and enforce tenant-wide standards for configuration, security, lifecycle management, and change control 
• Oversee governance for data protection, retention, and external collaboration 

End-User Support & AI-Driven Service Delivery  

• Lead global help desk operations, ensuring SLAs, KPIs, and customer satisfaction targets are met 
• Transform support delivery through self-service-first and automation-driven models 
• Design and deploy AI agents and Copilot-powered assistants to resolve common issues, reduce ticket volume, and improve MTTR 
• Act as senior escalation point for high-impact incidents while minimizing manual intervention for routine requests 

Endpoint, Desktop & Mobile Platforms  

• Own lifecycle management for Windows and macOS laptops and desktops, mobile devices, and endpoint security posture 
• Oversee hardware standards, refresh cycles, OS patching, and upgrades 
• Balance strong security controls with an excellent end-user experience across remote and hybrid environments 

Virtual Desktop Infrastructure (VDI) 

• Own design, operation, and optimization of Citrix Virtual Apps and Desktops environments 
• Ensure performance, availability, scalability, and security of VDI platforms 

Leadership, Delivery, & Stakeholder Management  

• Lead and develop a global workplace technology organization across engineering and support 
• Own vendor management, licensing strategy, budgeting, and resource planning 
• Communicate clearly with technical and non-technical stakeholders, including executive leadership 
• Deliver reporting on service performance, adoption, automation impact, and user experience 

What We’re Looking For 

• 12+ years of experience in workplace technology, endpoint engineering, or IT operations within enterprise environments 
• 5+ years of people leadership experience managing global or distributed teams 
• Deep experience operating Microsoft 365 at enterprise scale, including tenant ownership and governance 
• Experience deploying or operating AI productivity tools, automation platforms, or self-service IT solutions 
• Strong background in endpoint management (Intune, Jamf) and identity platforms (Entra ID / Azure AD) 
• Experience in regulated environments (financial services strongly preferred) 
• Excellent communication skills with the ability to translate technical and AI concepts into business outcomes 
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience 

What Sets this Role Apart 

• Clear ownership of Microsoft 365, Copilot, and AI-driven workplace automation 
• Opportunity to shape how AI is responsibly embedded into daily work, not just piloted 
• Direct impact on employee productivity, service efficiency, and operational scalability 
• A leadership role blending strategy, platform ownership, and hands-on execution 
• Ability to balance technical rigor with enterprise impact. 

What You Can Expect from Us 

• Hybrid Environment: Our employees enjoy a mix of working in the office and from home 
• Free Food: We provide free lunch for employees when they are working in the office. Plus, our offices are stocked with snacks 
• Paid Time Off: Competitive PTO package including vacation and personal days, sick leave and charity days 
• Generous Parental Leave: Up to 20 weeks fully paid leave 
• 401(k): Dollar-for-dollar employer match up to $17,500 
• Employee Stock Purchase Plan: Employees can purchase MarketAxess common stock at a discount 
• Wellness Stipend: We provide employees with up to $1K annually towards gym memberships, home office equipment and more 
• Onsite Healthcare: We offer convenient access to world-class care through Mount Sinai at our Hudson Yards location 
• Tuition Assistance and Professional Development: Benefit from live and on-demand learning, role-specific training, employee-led Lunch and Learns and guest speakers 
• Core benefits: Highly competitive medical, dental, and vision programs 

For job positions in NYC, NY, and other locations where required, the estimated salary range for a new hire into this position is $250,000 USD to $300,000 USD. Actual salary may vary depending on job-related factors, which may include knowledge, skills, experience, and location. You may also be eligible for annual cash incentives, equity, and other benefit programs. 

MarketAxess Corporation and its affiliates provide equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other legally protected characteristic in the location in which the candidate is applying. 

All of your information will be kept confidential according to EEO guidelines.