Provide 24/7 technical support to CDC staff via the Service Desk, covering weekend and swing shifts. Troubleshoot Windows 11, Office 365, and VPN issues using designated IT support tools, follow policies/procedures, and collaborate with Service Desk personnel. Requires HS diploma/GED, 2+ years' experience, and Public Trust clearance.
Location: Remote
Security Clearance: T1 Public Trust
Job Type: Full-Time
Target Pay Range*: $14.00 - 15.00 / hour
*This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary
Position OverviewThe Help Desk Technician I supports the mission of the Centers for Disease Control and Prevention by assisting the Service Desk in providing 24/7 IT support to CDC staff. This role supports enterprise IT operations, collaborates with Service Desk personnel, and uses designated IT support tools to deliver responsive technical assistance.
Key ResponsibilitiesService Desk Support- Support the Service Desk weekend team.
- Collaborate with other CDC Service Desk staff.
- Assist in providing 24/7 IT support to CDC staff.
- Drive key policies and procedures for IT support.
- Utilize IT support tools provided by the Customer Engagement Branch.
- Provide Windows 11 support.
- Support O365 applications and VPN-related issues.
- High school diploma or GED.
- 2+ years of related experience.
- Technical skills with O365 applications and VPN support.
- Schedule:
- Saturday–Sunday, 5:00 AM–6:00 PM
- Monday–Tuesday, 12:00 PM–9:00 PM
- New employee training schedule:
- 7:30 AM–4:30 PM for four weeks
Similar Jobs
Big Data • Information Technology • Software • Analytics • Energy
Leads strategic business development and enterprise software sales for electric utility and AEC customers. Develops account strategies, identifies and closes opportunities, builds executive relationships, manages complex negotiations, forms strategic partnerships, and collaborates with marketing, product, and customer success teams. The role focuses on substation design, utility planning, AI-enabled engineering workflows, digital twins, and infrastructure modernization, with 30–50% travel across North America.
Top Skills:
Artificial IntelligenceDigital TwinEnterprise SoftwareGisSalesforce CRM
.png)
Artificial Intelligence • Cloud • Payments • Software • Business Intelligence • Generative AI • Automation
Define and govern enterprise-scale data architecture across batch, streaming, warehouse, lakehouse, transactional, and AI use cases. Establish standards for data quality, lineage, access, cataloging, governance, observability, and SLAs. Architect AI-enabled workflows, resolve complex architecture issues, influence roadmaps, and mentor engineers through hands-on technical leadership. The role requires 15+ years of software, data engineering, or architecture experience and expertise in large-scale data platforms and modeling.
Top Skills:
AIBatch ProcessingBigQueryData CatalogsData WarehousesDbtFeature StoresGCPLakehousesOlapOltpStreaming ArchitecturesVector Stores
eCommerce • Retail
Own long-term workforce planning and capacity strategy across Customer Success channels. Develop forecasts, staffing models, scenario analyses, dashboards, and labor investment recommendations. Analyze staffing, productivity, occupancy, shrinkage, service levels, and automation impacts. Partner with Customer Success, AI, Data, Finance, Talent Acquisition, BPO providers, and senior leadership to guide hiring, budgeting, headcount planning, and operational improvements through data-driven insights.
Top Skills:
AspectAssembledCalabrioFin AiGenesys WfmGoogle SheetsIntercomLookerExcelNice IexPostgresPower BIPower QuerySigmaSQLTableauVerint
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
