Hospitality Manager (Global Soccer) (Home Improvement Client) (Contract)

EXPERIENCES / Responsible for planning and executing event and experiential marketing programs.

WHERE YOU’LL WORK

Our headquarters for this position is our Atlanta, GA office, but the location of this position can be flexible with priority given to candidates open to hybrid work (3 days week) in one of our office locations - Stamford, CT, New York, NY, Charlotte, NC, Chicago, IL, or Miami, FL. We will also consider a remote-based working arrangement for qualified candidates with East Coast working hours as a prerequisite.

WHEN YOU’LL WORK

Contract Dates: February 1 – July 31, 2026

Contract Type: W2 employment 

THE WORK YOU’LL DO

Octagon is looking for a dynamic and driven Hospitality Manager to join our team in delivering world-class experience at the FIFA World Cup 2026™. This role will be managing relationships with key stakeholders and guests for a fast-paced client and is ideal for someone that is passionate about global football with a minimum of three (3) years of hospitality experience.

• Guest Communication Management
  • Serve as the primary point of contact for all guest-related inquiries.
  • Develop and execute communication plans including invitations, itineraries, confirmations, reminders, and post-event follow-ups.
  • Ensure consistent and professional messaging across all channels.

• Registration Website Oversight
• Collaborate with web developers or vendors to design and maintain a user-friendly registration website.
• Monitor registration progress and troubleshoot issues.
• Ensure data accuracy and timely reporting.
• Event App Development
• Lead the design and implementation of a custom meeting app.
• Coordinate with developers and stakeholders to ensure the app meets event needs (agenda, maps, messaging, etc.).
• Manage content updates and user support pre-event and onsite.
• Travel Coordination
• Oversee flight arrangements for attendees in collaboration with the travel team.
• Ensure travel itineraries align with event schedules and guest preferences.
• Address travel-related issues and provide support as needed.

THE BIGGER TEAM YOU’LL JOIN

Recognized as one of the “Best Places to Work in Sports”, Octagon is the global sports, entertainment, and experiential marketing arm of the Omnicom Group.

We take pride in being Playmakers – finding insightful, bold ways to create play in our work, our lives, and in the world. We believe in the power of play to create big ideas and unlock potential for our clients and talent.

We can put ourselves in the shoes of fans because we ARE fans – of sports, entertainment, and culture at large. This expertise allows us to continually evolve the fan experience across sports and entertainment alongside some of the biggest brands and talent in the world.

The world needs play more than ever. Are you a Playmaker?

WHO WE’RE LOOKING FOR

• Proven experience managing guest communications across multiple touchpoints, including invitations, itineraries, and post-event follow-ups.
• Strong ability to craft and maintain professional, consistent messaging across email, web, and app platforms.
• Experience overseeing or collaborating on Cvent registration website development, with a focus on user experience and data accuracy.
• Ability to monitor registration progress and troubleshoot technical or user issues effectively.
• Familiarity with event app development, including content management, stakeholder coordination, and onsite support.
• Strong project management skills with the ability to coordinate travel logistics, ensuring alignment with event schedules and guest preferences.
• Excellent communication and organizational skills, with a detail-oriented and proactive approach to problem-solving.
• Comfortable working in a fast-paced, client-facing environment with multiple stakeholders and tight deadlines.
• Endurance, stamina and physical ability to work long hours for extended days during activations. 
• Persistent enthusiasm, energy and drive through the project both in the office and importantly, on the road. 
• Valid driver’s license and clean driving record required. 
• Ability to lift up to 50 lbs. and stand for up to or more than eight hours at a time. 
• Flexibility and willingness to travel domestically and work weekends or holidays as needed. Anticipated travel level: High (40-60%) during tournament (June-July)

This position pays an annualized rate of $75,000 and is not overtime-eligible. Contract positions with Octagon are not benefits-eligible.

Octagon is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis prohibited by law.