Perform general housekeeping duties including delivering guest requests, stripping/sealing/waxing floors, restocking supplies, moving furniture, maintaining equipment, recording serviced rooms, reporting issues, and delivering excellent customer service while following health and safety policies.
Description
We are looking for an ambitious and fun individual to join our hard-working housekeeping team at Home2 Suites by Hilton. Our goal is to enhance the customer experience by keeping our facilities in a clean and orderly condition while having fun at work!
- Supply own cleaning cart with appropriate supplies for shift.
- Deliver baby cribs, pillows, extra towels and misc. guest requests to guest rooms.
- Strip, seal, and wax floors according to proper procedures using any safety equipment necessary.
- Restock shelves with paper supplies and restock room cleaner caddies daily.
- Put away all incoming supplies and deliveries.
- Move and arrange furniture and turn mattresses as required during general cleaning.
- Deliver excellent customer service.
- Create daily job lists and record all serviced rooms.
- Maintain equipment in good condition.
- Report on any shortages, damages or security issues
- Handle reasonable guests' complaints/requests and inform others when required.
- Move and arrange furniture and turn mattresses as required during general cleaning.
- Comply with health and safety regulation and act in line with company policies and licensing laws.
Requirements
Skills to be successful in this role would include:
- Ability to work independently and remain motivated.
- Smile
- Proven working experience in relevant field.
- Helpful with customer service
- Professionalism along with speed and attention to detail
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