About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.
Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!
The Team
Upstart is in a period of rapid growth and the People team is foundational to our continued success as we scale. You will be joining a company with engaged founders and leaders, strong values (practiced daily!) and operational rigor and discipline. Come help us build the culture that will enable continued success for our employees and our borrowers!
As an HR Business Partner supporting our Tech team, you will be responsible for day-to-day HR support to a critical talent population at Upstart. From front line manager coaching and talent development, to performance cycles and cultural initiatives, you will partner closely with the Lead HRBP and the Tech management team to uplevel performance and the employee experience at Upstart. You will also be a strategic HR Business Partner for our Auto GTM team, providing support to a key vertical team as they continue to scale.
As a member of our growing People org, you will participate in company-wide HR programs that could include initiatives in performance and talent management, employee engagement, system implementation, diversity and inclusion, development and more.
Position Location - This role is available in the following locations: Remote
Travel Requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
How you’ll make an impact:
- Coach and advisor: Advise and consult with managers and leaders as they continue to scale. From org design, to talent development, to rewards and recognition, and high performance culture, act as a trusted thought partner and coach.
- Manager support: Build relationships with managers to ensure their confidence and trust in the HR team; offer ideas and resources to help them thrive in their roles and careers at Upstart.
- Employee relations: Oversee and resolve employee relations issues of varying complexity by conducting thorough and objective investigations, interpreting and applying Upstart policy and making recommendations.
- Performance management: Partner with managers to identify high performers and help them grow with Upstart; and to work through low performance management to maintain our high performance bar.
- Project and program support: Support core HR programs, processes and initiatives such as performance management, compensation planning, employee engagement and diversity and inclusion.
- Solve problems: Be an adaptable problem solver, liaising between the People Ops team and the business to achieve the best outcomes for the organization. Provide thoughtful and appropriate counsel, striking a balance between long and short term business needs.
What we’re looking for:
Minimum requirements:
- BA/BS degree or equivalent professional experience
- 3-5 years of Human Resources experience in the tech industry (HRBP, HR generalist, employee relations)
Preferred qualifications:
- Experience working with Tech teams (Engineering, Product & UX Design, Machine Learning) and GTM teams in a geographically dispersed or digital first environment
- Excellent communication and stakeholder management skills
- Comfortable navigating ambiguous situations, complex interpersonal dynamics, and change management
- Exceptional judgment to recognize when escalations are needed
- High emotional intelligence with a demonstrated ability to handle sensitive and confidential situations with professionalism
- Skilled in performance management best practices and employee relations matters
- Well versed in people analytics and familiarity with using HRIS systems, with an ability to influence with data
- History of building relationships across all levels and teams to foster better business outcomes
- Strong bias for action and a track record of strong work ethic, integrity and personal accountability
What you’ll love
- Competitive Compensation (base + bonus & equity)
- Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday, vacation, sick and safety leave
- Supportive parental, family care, and military leave programs
- Annual wellness, technology & ergonomic reimbursement programs
- Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
- Catered lunches + snacks & drinks when working in offices
At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected]
https://www.upstart.com/candidate_privacy_policy
Upstart New York, New York, USA Office
New York, NY, United States
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