HR Operations Specialist

What you will do

• Onboarding: Guide new hires through the onboarding process, ensuring information is captured accurately and all required steps are completed on time and in line with local requirements.

• Data Quality: Regularly review employee records to catch and correct errors or gaps, keeping employee data accurate, complete, and audit-ready.

• Payroll Support: Partner with payroll teams and vendors to confirm that pay, bonus, and deduction information is correct before each pay cycle.

• Employee Support: Respond to more complex employee questions and issues that go beyond basic inquiries, working through problems until they're resolved.

• Compliance Recordkeeping: Keep required employment documents, forms, and policy records organized, current, and easy to retrieve.

• Offboarding & Transitions: Support employees moving out of the organization — whether by resignation or termination — making sure pay, final documentation, and access changes happen correctly and on schedule.

• Visa & Relocation Support: Coordinate visa applications, renewals, and relocation logistics for employees moving across borders, ensuring compliance with immigration requirements and a smooth transition for the employee.

• Benefits Administration Support: Support enrollment, changes, and day-to-day administration of employee benefits programs, ensuring accuracy and timely resolution of employee questions.

• Employee of Record (EOR) Management: Manage relationships and processes with Employer/Employee of Record providers in markets where the company does not have a direct legal entity, ensuring accurate and compliant employment arrangements.

• Background Checks: Coordinate and track pre-employment and other required background checks, ensuring timely completion and proper handling of results in line with company policy and local law.

• Reporting: Prepare regular reports on workforce metrics (such as headcount, turnover, and pay trends) that others in the organization rely on to make decisions.

Experience and qualifications

The ideal candidate will: 

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent hands-on experience.

• Solid, progressive experience in HR operations, ideally spanning multiple HR disciplines (e.g., onboarding, benefits, immigration/relocation, compliance) rather than a single narrow function.

• Demonstrated ability to manage processes and initiatives end-to-end — planning the work, coordinating with vendors and stakeholders, tracking progress, and driving things to completion without needing close direction.

• Comfortable owning ambiguous or non-routine situations (e.g., a complex visa case, an EOR transition, a benefits escalation) and figuring out the right path forward, escalating only when truly needed.

• Experience working with external vendors and partners (e.g., immigration counsel, benefits providers, EOR/PEO partners, background check vendors) and holding them accountable to timelines and quality.

• Strong working knowledge of HR systems and technology to manage records and processes.

• Good understanding of employment compliance and regulatory considerations across multiple jurisdictions, with sound judgment about risk.

• Excellent organizational and prioritization skills, able to manage several concurrent workstreams with competing deadlines.

• Clear, confident communication — able to guide employees and stakeholders through complex or sensitive processes.

• Trustworthy with confidential and sensitive information.

• A proactive, resourceful operator who takes ownership rather than waiting to be told what to do; thrives with minimal supervision in a fast-moving, global environment.