HR Services Specialist

Why This Role Matters
 

• Ensures the timely and accurate resolution of complex HR inquiries and employee issues, delivering a high-quality employee experience while maintaining compliance with company policies and regulations.

• Serves as a key escalation point between employees, HR teams, vendors, and business stakeholders, helping drive operational excellence and continuous improvement across HR services.

What You Will Do

• Manage and resolve complex HR inquiries and escalated employee cases across the full employee lifecycle, ensuring timely and effective resolution.

• Process HR transactions in Workday and maintain accurate employee data in compliance with company policies and service standards.

• Provide advanced support for HR systems and technology, including troubleshooting, system updates, integrations, and user support.

• Partner with HR Business Partners, Centers of Excellence, and Tier 1 HR teams to address complex issues and deliver employee support solutions.

• Coordinate with external vendors, benefits providers, payroll partners, and regulatory stakeholders to resolve specialized HR matters and ensure service quality.

• Ensure compliance with labor laws and company policies while serving as a subject matter expert and driving continuous improvement of HR processes and services.

What We Are Looking For

• Bachelor’s degree

• 3+ years of experience in HR support, employee relations, HR operations or a related business field

• Experience in a tiered shared service model is a plus

• Experience working with HRIS platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM), including system administration, troubleshooting, and process support.

• Proven ability to collaborate with cross-functional stakeholders, including HR, IT, Legal, Compliance, and external service providers.

• Strong English communication skills (written and verbal); additional local language proficiency may be required depending on the region.

• Strong knowledge of HR policies, procedures, and best practices, with advanced HRIS proficiency, analytical and problem-solving capabilities, and experience leveraging data and reporting to support decision-making.

• Excellent communication and customer service skills, with the ability to manage multiple priorities in a fast-paced environment while maintaining confidentiality, adaptability, and effective collaboration across diverse stakeholders.

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