Director of Human Resources at Casper

| Greater NYC Area
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Looking for a job to get you out of bed?

Reporting to the Chief People Officer, the Director of Human Resources (Director - People) will be a key actor in developing and implementing Casper’s people strategies, policies and initiatives. You will empower and enable an engaged and effective workforce poised to deliver Casper's success.  A natural leader with exceptional judgement and integrity, you will act as an ambassador for People initiatives large and small. Our ideal candidate is thoughtful, empathetic, enthusiastic and a self-starter who can juggle multiple projects and wear multiple hats.

Casper ( was created to re-imagine sleep from the ground up, beginning with its obsessively engineered, outrageously comfortable mattress. All of Casper’s sleep products — including its pillow, bedding, and furniture — are developed in-house by the company’s award-winning R&D team in San Francisco. Casper was named one of Fast Company’s Most Innovative Companies in the World and its eponymous mattress was crowned one of TIME Magazine's Best Inventions.

We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.

When you’re not catching zzz’s, this is what you’ll do
  • Key business partner to functional leaders on all things people and people operations.
  • Organizational Design: Review current organization design and make recommendations to Chief People Officer and functional leaders regarding areas for change or evolution.
  • Co-lead the Performance Management activity and provide Talent Development through coaching and guidance: develop high performer development plans with managers; address low performers 
  • Organizational effectiveness: assess and recommend realignment opportunities in view to best team and org structure 0-6 months; 12-18 months; how to migrate effectively, talent planning
  • Recruitment - source, select and hire best talent for openings; working with leaders and managers
  • Manage recruitment strategically factoring in Service Level Agreements, Diversity Equity and Inclusion, etc.
  • Conduct onboarding focus groups and exit interviews, reviewing data quarterly for key themes and opportunities to impact how we work and employee experience; make recommendations for improvement. 
  • Employee Experience: participate regularly in employee experience activities and working groups (i.e. DEI, employee comms)
  • Share and implement modern and relevant practices in areas of organizational effectiveness, recruiting and retention.
  • Contribute to the development of People practices and policies such as global mobility, performance reviews, internal promotions, other workplace policies.
  • Address and investigate employee relations matters through to resolution; develop communications & document findings and outcomes.
  • Work across the organization and with the Head of Compensation and Benefits  to develop compensation & benefits programs and processes that ensure market competitiveness, internal equity, process efficiency, and compliance.
  • Ensure compliance with all relevant government regulations, as applicable.
  • Work with People counterparts in Total Rewards and Training on the annual compensation and bonus review process; creating and refining tools; managing rollups.
  • Working with CPO, participate in the build/development of the broader People team
  • Member of People Leads senior team.
  • Develop own team, build capability and competency (team of 3).
  • Be a brand ambassador and represent the Casper culture.
Our dream candidate has/is...
  • Bachelor’s degree required
  • 10+ years progressive Human Resources experience
  • Commercial experience as a member of a People team with solid knowledge and experience, ideally in a multi-channel physical products company 
  • Experience in organization(s) that have experience hyper change and growth (leaders, structure)
  • Strong generalist expertise (with a “major” in recruiting/talent and organizational design)
  • Public company experience required
  • Working knowledge of government regulations that apply to Human Resources (SHRM)
  • Experience developing and delivering solutions to a Head of People, CEO, and Sr. Leaders; experience developing and delivering to a Board of private or public company, preferred
  • Demonstrated strength in project management and planning, from idea to execution
  • Hands-on and rolls up sleeves; comfortable teaching and developing others
  • Able to distill and simplify complex scenarios both verbally and in writing
  • Has successfully managed and developed a world-class team of direct reports
  • Has intellectual curiosity; loves the People function and all its dimensions
  • Able to flourish in a fast-paced, scrappy, decision-oriented culture that is “building the car as they are driving it”
  • Great negotiator; professionally mature
  • Kind
  • High energy, positive and optimistic; by nature, a “why don’t we….” person
  • Great listener
  • Highly collaborative, yet also self-directed; anticipates and takes initiative
  • Excellent interpersonal skills, including tact, discretion and ethics
  • Able to do light travel — SF*

*In-office is not required until Jan 2021; once we are back in office, likely very flexible in office schedule.
**If business critical and/or Post COVID

The syrup on your waffles
  • Salary to pay your bills, a potential bonus for some splurging, and equity so that you’re part of the Casper family
  • Medical, vision, and dental insurance to help you with those coughs or cavities 
  • Unlimited vacation policy.  If you need time off just take it; we trust you!
  • Wellness programs like cash incentives for tracking sleep and fitness, credits for your favorite studios and in-office activities
  • A full gifted bed set when you join and product discounts for friends and family!

If you dream about this stuff this job is probably right for you.  We look forward to learning more about you!

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement


3 World Trade, New York, NY 10007

An Insider's view of Casper

What's something quirky about your company?

Casper is a sleep company that aims to awaken the potential of a well-rested world —not just for our customers but our employees too! I was amazed that employees get to “sleep in” the Monday following daylight savings time, letting us catch up on the hour we lost!


Engineering Manager

What's the biggest problem your team is solving?

Managing the supply chain network's efficiency as the company continues to grow. . With multiple variations of size, color, and packaging to meet all of our sales channel needs, we have to be diligent and proactive to ensure that our manufacturers have a plan on what our production requirements are 3-4 months in advance.


Supply Planning Manager

What makes someone successful on your team?

Success on my team means someone who is not only a subject matter expert but possesses a true passion and curiosity to solve complex problems, mine for insights and think creatively. Success also means building strong relationships across the organization, being highly collaborative and serving as a ‘go-to’ resource across the enterprise.


VP, Performance Media

What is your vision for the company?

Our mission: awaken the potential of a well-rested world. If you're better rested, you're able to fulfill everything else you want to do in the world. Casper is leading a movement in the importance of sleep, inspiring people to invest in their rest and creating the best products and services for better sleep.


Chief Strategy Officer & Co-Founder

How do you collaborate with other teams in the company?

The Creative team at Casper collaborates with every team. Within our own organization, we have Product Design, Digital Design, Environmental Design & Brand Creative - so there is obvious cross-disciplinary collaboration. We also work with Marketing, Retail, Wholesale, Ops, and others to bring our brand and products to life across all channels


Senior Director, Marketing Operations

What are Casper Perks + Benefits

Casper Benefits Overview

The syrup on your waffles
1) Participation in our HQ bonus program for some splurging and equity so that you’re part of the Casper family.
2) Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)..
3) Wellness programs like cash incentives for tracking sleep and fitness, credits for your favorite studios and in-office activities
4) Unlimited vacation policy. If you need time off just take it; we trust you!
5) Catered lunches twice a week to give you time to catch up with your teammate
6) Free snacks and coffee, including a huge breakfast selection (10 types of cereal anyone?)
7) A full gifted bed set when you join and product discounts for friends and family!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Summer hours, Core hours.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Diversity Program
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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