We are:

Wix’s Customer Care People team. We fuel the success and growth of the Global Customer Care organization at Wix. We care about our people and are dedicated to making the employee experience at Wix excellent. We partner with managers to attract the best talent and drive business decisions, and we know that building a winning team comes down to the people. We play together & operate as one team.

Customer Care is a strategic focus for Wix, and is constantly growing and evolving. We’re looking for an experienced Director of Talent Acquisition to lead the strategic growth of all of our global sites.

You are:

A natural leader who has built and led successful teams, capable of delivering scalable solutions and partnering with hiring managers in building large teams. You’re an expert in the field of mass recruitment for customer support centers. You’re strategic and know how to lead in-house recruitment efforts coupled with partnering with external agencies and using automated tools.

You have at least 7+ years’ experience in Talent Acquisition and at least 3+ years’ experience in leadership and guiding recruiting teams.

As the Global Head of Hiring Center, Customer Care, you will:

• Lead strategic research and planning of new mass hiring strategies for Customer Care.
• Establish the global Customer Care recruitment strategy and work on processes defining KPIs, measurements, infrastructure and reports.
• Serve as a business partner while working proactively with hiring managers to support organizational growth.
• Build, lead and develop a dedicated Customer Care Hiring Center.
• Build partnerships with vendors (external hiring agencies, etc).
• Implement automated tools and processes.
• Develop creative and practical strategies for finding the best talent.
• Build and expand on the existing employer branding strategy.
• Report to the Global Head of the Customer Care People team, and work closely with the Customer Care leadership team.
• Manage the Customer Care recruitment budget.