People Operations Manager at Orchard

| Greater NYC Area
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The Company

Orchard is transforming the way people buy and sell their homes. Simplifying it, to the way it should have always been; fair and true to market, straightforward, easy. Every year in the U.S., $1.5 trillion of single family residences transact, generating over $120 billion of fees in a process that has changed little in decades. For the average American, the home purchase and sale process takes months, creates anxiety and is filled with uncertainty and hassle.
Orchard offers a modern alternative, making one of life's biggest decisions -- the sale and purchase of a home –stress free, fair and simple.
Orchard launched in 2017 and was previously known as Perch. The company is headquartered in New York City, has 150+ employees and has grown 10x year over year. We have raised over $300 million in financing from top tier investors including: Firstmark, Accomplice, Navitas and Juxtapose.

Roles and Responsibilities

The People Operations Manager will partner directly with the Head of People to build the people operations function from the ground up. The ideal candidate is a true generalist and thrives in high growth environments building, scaling, and evolving people, culture, and HR programs and processes. In this role, you will roll up your sleeves with a “no task too small” mentality while also thinking strategically about the broader needs of people operations function. 

Initially the role will be hands on in building and executing across many functional areas of HR such as culture & engagement, onboarding, employee experience, employee relations, compensation & benefits, performance management, compliance, and learning & development. As we build and scale the people operations team, the role will evolve and become the “glue” to the HR department acting as a head of operations within the department and will partner with specialists across the team to ensure a seamless operation and employee experience. 

What you’ll do

  • Create scalable, cohesive HR infrastructure that is tailored to employees at all levels.
  • Lead evaluation and implementation of HR platforms and systems. Today that includes owning our PEO relationship and all aspects of execution for it. In the future its evaluating and implementing an HRIS and other technology solutions (e.g. performance management, employee engagement tools, etc.).
  • Partner with the recruiting team on the hand off from candidate to end to end onboarding experience, creating seamless, scalable, and highly effective processes that ensure new employees feel welcomed, ramped, and integrated into the business and team. 
  • Develop, implement, enforce policies that are compliant, practical, and are aligned with the culture and environment we want to create for our employees and to support the business.
  • Engage with employees on employee relations matters, cultural initiatives, and day to day process development and improvement to provide a work environment conducive to success.
  • Research, benchmark, manage our comprehensive compensation, benefits and perks offering.
  • Review and develop benefit options including: retirement / 401k, PTO, maternity/paternity leave plans, wellness and other rewards programs that are competitive, comprehensive, and well-utilized. 
  • Partner with Head of People to review current compensation strategy and make recommendations for best practices in attracting and retaining people in a competitive market. Operationalize compensation practices in recruitment and through employee life cycle. 
  • Partner with the Head of People on assisting managers with communication and coaching with respect to performance management, team development and employee relations.

Required Skills

  • True HR generalist and program manager 
  • 5+ years of work experience in various areas of HR and project management
  • Highly skilled at creating and implementing scalable process that creates efficiency and effectiveness across the HR function and broader business/team
  • Must be metric and process-driven while also flexible
  • The confidence to collaborate and challenge leadership and executives for the right reasons
  • Comfortable in a dynamic, entrepreneurial, and always evolving startup environment
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • PandasLibraries
    • scikit-learnLibraries
    • AngularJSFrameworks
    • TensorFlowFrameworks
    • BottleFrameworks
    • PostgreSQLDatabases

Location

31 West 27th St, New York, NY 10001
Orchard: Come With Sleeves Rolled Up, Ready To Make Real Estate Simple
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An Insider's view of Orchard

How does your team reward individual success?

We recognize employees in a variety of ways on a regular basis. At Orchard feedback is a gift and every employee truly lives out our company values. Our team makes a point to shout out individual successes in our #shoutouts channel in Slack and every month during Town Hall. Not an ounce of hard work goes unnoticed!

Leah

Executive Assistant

What kinds of technical challenges do you and your team face?

Each home is unique and comes with its own challenges and surprises. Even though our team has been through hundreds of transactions, we're always learning, growing, and improving our process with each home we acquire. On the engineering side, that means never being satisfied and constantly pushing ourselves to iterate quickly and deliver quality.

Toni

Engineering

What makes someone successful on your team?

Curiosity, scrappiness, and a sense of urgency. We move quickly to accomplish our goals, but leave time and space to think outside the box. All of our functional areas work together to build an exceptional brand, product, and customer experience, so communication and collaboration are key skills as well.

Steph

Marketing

What is your vision for the company?

We're looking to make buying and selling a home as easy as trading in a car. We believe that through technology, human-centered design, and exceptional operations we can remove the friction from the biggest financial transaction of our customers' lives. As a team, we get to make real progress towards achieving this vision every day.

Phil

Growth & CX

How do your team's ideas influence the company's direction?

At Orchard, our mission is to provide the most stress-free, fair and simple way to buy a home. The Investments team that I lead contributes to this mission by providing a fair market value estimation for our customers’ homes. Our approach integrates human judgement alongside an internal valuation algorithm to price every home.

Ray

Investments Manager

What are Orchard Perks + Benefits

Culture
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Happy Hours
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