WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Seamless, HBO, Disney, Urban Outfitters, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze. 

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019. The company has also been named on the Forbes Cloud 100, Inc. Magazine’s 2019 Best Places to Work, and Crain's 2019 Best Places to Work in NYC lists. 

WHAT YOU'LL DO

We’re looking for a dynamic, enthusiastic Senior Manager, People Operations to join the Braze People team and report to the Director of People Operations! This position will be a key team leader and subject matter expert; responsible for overseeing key people operations functions (compensation, benefits, systems, compliance) as we scale globally. 

Role Responsibilities may include: 

• Oversee Braze Total Rewards, driving our compensation strategy and partnering with Total Rewards Senior Analyst to deliver best-in-class benefits. 
• Lead the design of competitive, market-based compensation plans that align with the company’s business objectives and talent strategy.
• Evolve our job classification and leveling structures to drive greater consistency and transparency across our compensation programs as we scale in partnership with our People Business Partners
• Constantly evolve people ops practices by analyzing trends and utilizing data to inform, develop people programs, and influence change. You’ll also seek opportunities to leverage technology and/or more automation wherever you spot inefficiencies to better Braze practices.
• Consult with HR business partners and leaders across the business with respect to all compensation matters and develop appropriate recommendations or tailored solutions as appropriate
• Ensure internal equity through the analysis of existing compensation and people policies, guidelines and procedures.
• In partnership with our Finance team, lead and continuously improve Braze’s performance based compensation, salary increase/merit, and promotion processes. 
• Maintain a strong working knowledge of current and developing federal, state and local regulations and global labor laws that may affect compensation and benefits policies
• Partner in the design of effective compensation-related communications and training programs for managers and employees within the total rewards framework
• Partner with the Braze People leadership and Executive team to drive compensation philosophy decisions and put them into practice.
• Drive continuous process improvement and operational excellence

WHO YOU ARE

• 5+ years of professional (ideally start-up) experience in various aspects of HR; with a particular focus on the administration of Compensation and Benefits programs, and/or complex HR Systems (Workday).
• You hold a self-starter mindset and take comfort in significant responsibility--no matter how administrative or strategic it is.
• You are highly motivated and process-driven with exceptional attention to detail.
  Demonstrated ability to multitask in a fast-paced environment with a sense of urgency.
• An open-minded mindset, with a can-do attitude in a complex, ambiguous environment.
• Approachable, flexible, and works well within a small team environment
• Strong business acumen with the ability to learn and understand financials, and relay learnings to the business
• Hands-on, operational and design experience with compensation and benefits programs and systems
• Expert analytical skills and advanced knowledge of Excel including pivot tables, modeling, and charting.
• Familiarity with Bamboo, Payscale and CompAnalyst, preferred
• Exceptional analytical, prioritization, and problem-solving skills
• Strong project management skills: good follow-through on cross-functional plans, projects and goals
• Excellent written and verbal communication skills and presentation skills; with the ability to tailor communication to a variety of stakeholders
• You are a self-starter who loves taking initiative and proactively provide suggestions to streamline and improve processes
• Ability to influence, deliver results and collaborate across functions and teams
• Experience with stock equity plans a plus
• Previous supervisory experience is strongly preferred