About Managed by Q:

Managed by Q is the platform for office management, helping thousands of offices nationwide run their workplace operations more seamlessly by combining technology, expertise, and high-quality service. As today’s leading companies are increasingly aware of the need for an excellent workplace experience, they are turning to Managed by Q to deliver it.

The facilities and office services industry represents a more than one trillion dollar opportunity globally, and has seen little to no innovation driven by technology prior to Managed by Q. Today, thousands of companies -- ranging from high growth start-ups to the Fortune 500 -- are using Q to discover, book, manage, and pay service providers across hundreds of service categories including cleaning, maintenance, IT, security and administrative staffing. By combining all of these services onto one frictionless platform, Q is changing the way the world works.

Founded in New York City in 2014 with a vision to build the operating system for offices, Managed by Q has been a powerful voice in the national conversation around the future of work. Heralded as the “standard bearer of good jobs in the on-demand economy,” Managed by Q has built a reputation for championing employee ownership and creating good jobs with opportunities for career growth for workers of all backgrounds. Today, Q employs over a thousand people across 5 cities and works with hundreds of small businesses, many of whom are introducing technology to their business for the first time to improve service quality and grow their bottom line.

Managed by Q is headquartered in Manhattan’s SoHo neighborhood, and has offices in San Francisco, Chicago, LA, and Boston. The company is backed by the world's leading investors including Google Ventures, RRE, Homebrew, Greycroft and Staples.

People at Q

In both a strategic and operational role, the VP of People will report to the CEO and assume a critical position in aligning business and HR strategies to proactively support the organization’s overall strategy, goals, mission and values. As a member of the executive team, he/she will partner with other senior leaders to identify the skills, talent and positions needed by the organization as Managed by Q continues to revolutionize the office space. The VP of People will also manage the implementation of the HR processes and programs necessary to support a culture that embodies our core principles. 

Responsibilities:

This wide-ranging role oversees the People team at Q. Responsibilities include but are not limited to the following areas:

Human Resources Management

• Develop, drive, and manage the full scope of the People functions (talent acquisition, onboarding, compensation, benefits, learning and development, performance management, organizational design and change management)
• Partner with leadership to advise on HR strategy

Talent Acquisition and Onboarding

• In partnership with leadership, develop a best in class employer brand that successfully attracts & retains top talent
• Help build a talent pipeline that exposes us to exceptional people that will be essential in taking our business to the next level
• Champion our onboarding and new hire orientation experience, ensuring a deep understanding of the business, company culture, principles and Q’s best practices

Organization Development

• Shape the company narrative and organizational structure consistent with Q’s mission, principles and business objectives
• Counsel and provide guidance to managers on their workforce strategies. Proactively advise on organizational design
• Collaborate with Executive team to design and plan staffing needs, and manage a workforce plan

Compensation and Benefits

• Design and maintain a competitive compensation program, and ensure that compensation plans and positions align with company strategy
• Lead semi-annual review processes

Performance Management

• Develop, communicate and manage an ongoing, effective performance feedback process that focuses on radical candor
• Train and support managers on effective feedback techniques, fostering an environment of transparency and openness

Learning and Development

• Design and implement programs and processes to develop needed skills, knowledge and experience, and plan for successors to key roles
• Create and foster a continuous learning environment that challenges and engages Q’s workforce 

Qualifications:

• Demonstrated skills in the basic management and leadership of all Human Resources functions, strategy development, implementation and assessment of program/system effectiveness
• Business Minded. A collaborative business partner who aligns HR strategy with business goals, and places value on internal client service and satisfaction
• Proven leader, experience in building great teams that consistently raise the bar
• Able to work as a partner on key initiatives with the senior management team, and develop strong relationships
• Situation Awareness. In tune with all aspects of the business, continuously challenging teams to do their best work
• Analytical Skills. Brings a data-driven perspective to her/his work. 
• Organized. Strong attention to detail while keeping an eye on the big picture. 
• Exceptional ability to communicate and influence with all levels of employees
• Relationship Building. Proven track record of building strong, trusted relationships at all levels of the organization.
• Influence. Exceptional ability to communicate and influence with all levels of employees.
• Passion and Spirit. Works with an entrepreneurial, walk-through-walls, can-do spirit. 
• Bachelor’s degree, or equivalent experience.