Human Resources Manager - North America / East, SMCP Group

Position:  Human Resources Manager - North America / East (HYBRID Work Schedule - MUST be available to work onsite in our NYC Corporate Headquarters 3 days per week).

Location:  SMCP North America Headquarters, 44 Wall Street / 20th Floor, New York, NY  10005

COMPENSATION RANGE:  $110,000- $120,000

Who We Are

SMCP is a prominent global leader in the luxury fashion market, celebrated for its Parisian Chic ready-to-wear and accessories collections.  Operating across diverse international hubs, from Shanghai to New York City, our commitment to sustainable growth defines our brand values.  With a portfolio comprising four distinguished global brands – Sandro, Maje, Claudie Pierlot, and Fursac – our influence spans 46 countries from free-standing lifestyle boutiques to leased concession shop-in-shops and off-price outlets.  Complementing our physical presence, our eCommerce websites in the U.S. and Canada extend our reach as we continue to shape the future of Contemporary Luxury Fashion across the globe. 

Visit our Global Company website at https://www.smcp.com/en to learn more. 

What Sets Us Apart as an Employer in the Global Luxury Fashion Space

At SMCP, our distinctiveness as an employer in the global luxury fashion sector lies in our unwavering commitment to Corporate Social Responsibility (CSR). Anchored by three pillars – Product, People, and Planet – our CSR strategy is a testament to our dedication to sustainability and Diversity, Equity, Inclusion, and Belonging (DEIB).  Our clearly defined core values, instilled from the top down, form the bedrock of our organizational culture.  Here at SMCP, we prioritize the well-being and satisfaction of our 6500 world-wide passionate entrepreneur team members.  Our strong financial results are bolstering or appeal as an employer, marking 2021 as our “comeback” year.  Add to this mix our uniquely coveted Parisian chic merchandise collections, and you have an employer that not only sets trends in the fashion world but also cultivates a work environment that fosters innovation, diversity, and success.  Here at SMCP, passion meets purpose, and together, we redefine the future of luxury fashion. 

The HR Manager serves as a strategic partner to business leaders, driving HR initiatives that foster an inclusive, high-performance culture. This role is responsible for leading HR operations for a designated employee population, ensuring alignment with business goals while delivering an exceptional employee experience.

What You'll Be Doing:

Job responsibilities include but are not limited to the following:

Employee Relations & Engagement

• Serve as a trusted advisor to field leadership on complex employee relations matters, providing strategic guidance and risk mitigation strategies.
• Lead investigations and resolution of sensitive employee issues in partnership with HR leadership and legal counsel.
• Coordinate and consult with HR leadership on performance management issues, including corrective action and termination.
• Maintain accurate and secure records in support of employee relations, engagement, discipline and safety processes.

HR Business Partner support

• Partner with district and regional leaders to develop action plans around organizational development opportunities.
• Drive performance management processes, including goal setting, coaching, and succession planning.
• Analyze HR metrics and provide actionable insights to influence business decisions and improve organizational effectiveness.
• Facilitate leadership training and development programs to build managerial capability across the organization.
• Conduct exit interviews with store managers and employees, as needed.
• Review Onboarding and Exit Survey feedback and share with district managers on a regular basis.
• Provide support and direction related to HR processes including the performance evaluation and merit increase processes.

Talent Acquisition

• Support recruitment of store employees by reviewing, editing as necessary, and approving job requisitions and offer letters in the Company’s talent acquisition system
• Collaborate with hiring managers to optimize talent acquisition processes and enhance candidate experience.
• Partner with HR team to ensure competitive offers and retention strategies.
• Support field teams in building a strong talent pipeline through proactive networking and employer branding initiatives.
• Leads planning and participation in college career fairs, representing the company brand and engaging prospective talent.

HR Operations & Compliance

• Oversee background check reviews and take timely action to mitigate risk.
• Manage unemployment claim responses and ensure compliance with legal standards.
• Provide employment verification for designated employee group, when not available through The Work Number
• Support Workers’ Compensation case management, including filing and follow-up, as needed.
• Process the onboarding and offboarding of employees in the designated employee group in the Company’s HRIS system.
• Ensure accurate and timely resolution of HR inquiries via Company’s HRIS system.
• Maintain full compliance with company policies, employment laws, and safety regulations.

Who You Are:         

Ideal education, previous work experience, special skills (e.g., foreign languages), requirements, and personal characteristics. 

Qualifications:

• Bachelor’s degree 
• 3+ years of related experience
• Strong Analytics skills
• Some local travel required

Special Skills:

• Foreign Languages, a plus

Personal Characteristics:

• Highly motivated, self-starting individual & strategic thinker
• Must be hands on and enjoy working in a highly creative and entrepreneurial environment
• Strong interpersonal and communications skills (verbal and written)
• Must be detail oriented, organized and flexible
• Must have strong multi-tasking skills and be able to work well under pressure
• Demonstrate strong project management, team leadership and the ability to deliver results
• Flexible and able to adapt to change within an evolving group

What We Will Provide in Return:

• • Manager Annual Bonus Program
  • Health, Vision, and Dental Insurance
  • Generous shopping discount
  • Generous PTO Bank
  • 12 corporate holidays with early dismissals the day before the holiday.
  • 401K Savings Plan
  • Culture of Engagement
  • Career Growth Opportunities
  • Flexible hybrid work schedule
  • 4 completely remote workweeks per year.

Organizational Structure - Reporting Relationships

Internal:

• Direct Supervisor: Director of Human Resources
• Executive Head: Vice President, Human Resources