Implementation Associate

Job Overview:

Implementation Associates are primarily responsible for delivering all necessary end-user training and supporting implementation projects in close collaboration with senior implementation staff. This role focuses on achieving and maintaining expert-level proficiency in CureMD’s full suite of products and transferring workflow-specific knowledge to all end users involved in respective implementation projects. The ideal candidate will possess excellent oral and written communication skills, hands-on experience or familiarity with electronic health record systems, strong rapport-building abilities, and a true affinity for teaching and training. This is a full-time position requiring up to 40% travel.

Job Responsibilities:

• Develop and conduct high-quality remote or in-person training sessions with new and existing clients.
• Assess individual and group training needs and effectively customize training agendas and content to target and address areas of concern.
• Ensure that customers achieve training objectives within set timelines.
• Perform issue identification, escalation, and resolution for issues encountered during the implementation process.
• Update training materials to incorporate new product features.
• Conduct demonstrations to familiarize customers with new product features.
• Travel nationally to deliver onsite training and go-live support.
• Perform system configurations and customizations as needed in collaboration with implementation project managers.
• Complete assigned project deliverables and provide additional support to project managers as needed.
• Continually identify and define operational issues of our clients and best configure the system to remedy such issues.
• Document customer feature requests for product development.
• Actively participate in the improvement of training programs and materials.

Qualifications:

• Bachelor's Degree (Healthcare Administration, Business, Engineering, Computer Science, or Communications preferred).
• Experience in EMR/EHR training or implementation is a plus.
• Working knowledge of physician billing, clinical, and operational workflows for both in-patient and out-patient settings is a plus.
• Experience working as a transcribe in a medical practice is a plus.
• Sound analytical and problem-solving skills.
• Strong computer literacy and the comfort, ability, and desire to advance technical knowledge and understand industry standards.
• Excellent verbal and written communication skills.
• Willingness to travel nationally up to 40% of the time.

Compensation and Benefits:

• Salary range $60,000-$74,000.
• Comprehensive medical, dental, and vision insurance.
• Up to 4% employer match for 401(k).
• Commuter benefits and flexible spending account (FSA).
• Generous paid time off (PTO) and paid holidays.
• Hybrid schedule in a brand-new office located in the heart of the Financial District.
• Social events such as happy hours, birthday celebrations and company-sponsored lunches with Grubhub.
• Opportunities for professional development and career growth.

The Difference You’ll Make:

At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you’ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we’re not just advancing technology — we’re making a tangible difference in people’s lives. Together, let’s save lives.

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