Implementation Consultant (Insight)

Job title: Implementation Consutlant (Insight)

Location: United States (Remote)

Contract: Permanent, Full-time    

About us     

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa. 

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience. 

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology. 

About the role 

You will join a dynamic team with the responsibility of guiding customers through the successful implementation of manufacturing enterprise software solutions for North American customers. You will work with a group of experienced project managers, application specialists and customer support experts to implement Insight projects (Cyncly ERP solution). 

Main responsibilities 

• Deliver successful implementations of our manufacturing solutions both onsite at the customer facility and remotely by providing technical services that may include system configuration, data setup, machine integration / configuration, report configuration / development, stored procedure development, testing and validation, management consultation and user training. 
• Guide and support our customers and help them get value out of our solution offerings by providing consultative services that may include needs assessment, productivity recommendations, production best practices suggestions, system improvement recommendations, customer training and contributing information to strategic plans and reviews. 
• Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards, and assessing risks. 
• Test configuration and solutions to ensure they satisfy customer requirements. 
• Manage and update task assignments to meet company and customer commitments. 
• Support knowledge transfer to other team members.  
• Commitment to building long and lasting client relationships. 
• Travel may be required. 

Requirements: 

• Solid experience in software development and or implementation.  
• Prior experience with ERP implementations strongly preferred. 
• IMOS experience strongly preferred.  
• Solid base in SQL statements and SQL stored procedures. 
• Strong attention to deadlines and budgetary guidelines. 
• Proven success working with all levels of management. 
• Strong understanding of manufacturing concepts and principles and prior experience in furniture production and/or woodworking industry is an advantage. 
• Self-starter, highly motivated, able to work in fast paced environments and execute on multiple concurrent project tasks. 
• Excellent organizational and time management skills, strong communicator to varied audiences and good problem-solving skills. 
• Detail oriented with skills to absorb, analyze and practically apply technical information to a variety of customer environments. 
• Strong interest in software systems. 
• Familiar with Microsoft productivity tools.  
• Experience with reporting services. 
• Advanced English.  

Working for us      

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect. 

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth. 

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together. 

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us. 

In accordance with applicable pay transparency laws, we are committed to providing clear and equitable compensation information. For this remote position, the expected salary range is $80,000 - $140,000 USD, depending on location, experience, and qualifications. This role may also be eligible for additional compensation such as bonuses, commissions, as well as a comprehensive benefits package. Candidates applying from jurisdictions with specific pay disclosure requirements (e.g., California, Colorado, New York, Washington, Illinois, British Columbia) will receive location-specific compensation details in compliance with local laws.

Equal Opportunity Employer Statement: 

Cyncly is committed to equal opportunity and does not discriminate based on race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. 

Applicants must be legally authorized to work in the country in which they are applying to work (United States or Canada). This role is not eligible for employer sponsorship now or in the future.