The Implementation Consultant will manage complex customer implementations, ensure timely launches, and serve as a strategic liaison between clients and internal teams at Spreedly.
About Us:Spreedly is the world's leading Open Payments Platform. Founded in 2007 and headquartered in Durham, NC, the company gives mid-market and enterprise businesses the infrastructure to connect to any payment gateway, processor, or fraud tool through a single API. The platform is vendor-agnostic by design, meaning customers are never locked into a single provider and never need to rebuild their payments stack to access new capabilities.
The core business problem Spreedly solves is real and costly: global merchants face a fragmented payments ecosystem, where every new market, payment method, or fraud tool typically requires a separate, time-consuming integration. Spreedly eliminates that complexity, enabling companies to route transactions intelligently, secure cardholder data, prevent fraud, and expand into new markets without heavy engineering overhead.
Product Offering:
Product Offering:
Spreedly provides an open payments platform. The platform’s connectivity provides payments performance. Key products and services include:
Connect — A unified API that integrates with hundreds of payment gateways, processors, and alternative payment methods worldwide, including digital wallets. Merchants access the global payments ecosystem through one connection.
Vault — A PCI-compliant secure repository for payment methods. Merchants store card data once and reuse it across any payment service, reducing PCI scope and protecting cardholder data at scale.
Optimize — Workflow-driven routing and retry logic that directs each transaction to the best-performing gateway in real time. On average, 7.9% of failed transactions succeed immediately when retried on a secondary gateway. This is where merchants recover lost revenue and increase authorization success rates.
Protect — A flexible fraud and authentication layer, incorporating advanced fraud tools and 3DS. Following Spreedly's acquisition of Dodgeball in September 2025, fraud orchestration and payment optimization now operate within the same platform.
Resolve — Centralized management and reporting that reduces operational silos, strengthens security, and improves billing control across a merchant's entire payment operation.
About the Role:The Implementation Consultant is responsible for the successful implementation of our most strategic clients and delivering Implementation as a Service, training, workshops, and education sessions during customer engagements. In addition to ensuring timely launch dates and high levels of customer satisfaction, this role will also take a leadership role in projects that bridge the divide between external stakeholders (the client), internal stakeholders (project team and other Spreedly business partners), and third-party providers. The person who fills this role will help us lead complex, multi-layered global implementations for Fortune 500 clients, acting as a strategic consultant to enable Spreedly’s infrastructure in support of the client's long-term digital transformation goals. The ideal candidate for this role will have a clear understanding of how the technology works, how systems integrate, project management, and the payments industry.
Responsibilities:
- Collaborate with cross-functional teams (Product, Engineering, and Account Management) to drive high-complexity implementations and meet aggressive enterprise go-live dates.
- Own the end-to-end delivery process for implementations after contract signature, utilizing standardized project management methodologies to ensure technical accuracy, timely go-lives, and long-term client success
- Work closely with the customer, sales engineering and account management to understand customer requirements and manage expectations
- Create comprehensive project plans, including critical milestones, dependencies, and aggressive enterprise go-live dates
- Develop and execute strategic communication plans and meeting agendas that align stakeholder objectives with project milestones, ensuring long-term relationship health and project success.
- Maintain regular correspondence with project stakeholders to facilitate on-going status updates, relationship management & proactive technical/functional guidance
- Communicate relevant client feedback to Spreedly product management, engineering, operations, sales and marketing functions
- Deliver regular reporting regarding implementation metrics across all onboarding channels
Requirements:
- 3+ years of customer-facing implementation project management experience, including experience working with large enterprise clients on technology-driven onboarding/implementation
- Experience in the payments industry and/or working with payments technologies is a must
- Strong fundamental understanding of APIs, SDKs, and how complex systems integrate
- Ability to think and plan strategically, along with the initiative to execute tactically
- Expert level of organization and attention to detail as well as strong interpersonal communication skills
- Excellent written and verbal communication skills with the ability to understand and translate complex technical detail across all project stakeholders with clarity
- Strong customer service skills and commitment to meet or exceed customer expectations
- Ability to travel as needed and required by the client and/or business (up to 10%)
We Offer US-based Employees:
- Competitive salary + Equity
- Outstanding Medical and Dental benefits, including 100% employer-paid options
- Company-paid Life and Disability insurance
- Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
- Open Paid Time Off policy + 12 weeks of paid leave for new parents
- Matching 401(k) plan (5% up to $5,000 yearly)
- Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
- $1,000 annual professional development stipend
- Access to company-paid professional coaching service
- Visits to HQ in Durham, North Carolina for remote employees
We champion the ethical, creative use of AI—if you’re someone who pairs human judgment with modern AI tools to work smarter and drive bigger impact, you’ll thrive here.
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Spreedly is an equal opportunity employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion, and belonging. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.
Due to the sensitive nature of what Spreedly does - handling payment data - finalist candidates must complete a successful background and reference check.
At this time Spreedly is unable to provide sponsorship for employment, and we are not set up to support remote employees who reside in New York. In order to be considered for employment, applicants must be currently legally authorized to work in the job location country and not require future sponsorship in order to continue working in that country.
We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit.
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