Similar Jobs
About the Company
Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.
We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.
Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.
The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.
ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.
Implementation at Valon is a technical, client-facing function at the core of delivering our SaaS platform. We partner with customers to configure workflows, integrate data, and ensure seamless adoption of our software within their servicing operations. As we introduce AI-driven automation, the implementation team is key to translating our product into real-world impact—bridging complex enterprise needs with scalable, cloud-based solutions.
About the RoleAs an Implementation Manager, you’ll lead the rollout of Valon’s AI-powered SaaS servicing platform for enterprise clients. You’ll drive implementations from kickoff to post-launch success, working closely with technical and non-technical stakeholders to deliver seamless, high-impact solutions. This is a hybrid role blending project management, technical problem-solving, and strategic collaboration.
Responsibilities- Lead end-to-end client implementations—from onboarding to adoption.
- Use Python and SQL to configure workflows, build automations, and troubleshoot issues.
- Understand client needs and tailor solutions that drive measurable outcomes.
- Collaborate with internal teams (Product, Engineering, Ops) to translate feedback into scalable improvements.
- Build trusted relationships as the primary point of contact throughout the implementation lifecycle.
- Travel as needed (approx. 25–50%) to support client success.
- 3+ years in implementation, deployment strategy, consulting, or technical account management.
- Proficient in Python and SQL; comfortable working with data and automation tools.
- Experience integrating software into enterprise workflows (via APIs or custom solutions).
- Strong communication skills across technical and business audiences.
- Previous exposure to AI-driven tools is a plus.
- High-agency and proactive—you drive progress and solve problems independently.
- Technically capable—you enjoy building, debugging, and optimizing workflows.
- Customer-focused—you can navigate complex client environments and deliver results.
- Collaborative and adaptable—you’re comfortable working across teams in a fast-paced environment.
- Entrepreneurial—you think like an owner and are excited to build processes from the ground up.
- Be part of reshaping an outdated industry using AI and modern technology.
- Work directly with enterprise clients to solve real-world challenges.
- Join a team that values action, ownership, and transparency.
- Compensation: competitive salary with a meaningful stake in the company via equity, and 401k plan
- Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
- Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
- Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
- Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
- Generous time off: flexible paid time off, sick days, and 11 company holidays
- Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition
Valon New York, New York, USA Office
We're in the heart of Union Square, with easy access to nearby restaurants, bars, the park, the Greenmarket, and a majority of subway lines. Ask us about our fav fast-casual spots that we grab for lunch or our go-to coffee and bubble tea shops that we go to for a caffeine kick or an afternoon walk.
What you need to know about the NYC Tech Scene
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
