Implementation Manager

About Axuall

Built with leading healthcare systems, Axuall is a workforce intelligence company built on top of a national real-time practitioner data network. It enables healthcare systems, staffing firms, telehealth, and health plans to dramatically reduce onboarding and enrollment time while also providing unique, powerful data insights for network planning, analytics, and reporting. Its network streamlines the secure sharing of digitally verified credentials between clinicians, authorized verifiers, and organizations that require this information quickly and continuously to meet patient demand, ensure clinical coverage, and maximize revenue capture.

In 2023, Axuall closed its series B round of financing, bringing its total capital raised to more than $41 million. Axuall's investors and the organizations they represent comprise over two dozen of the nation's leading healthcare organizations that recognize the imperative to improve clinical workforce efficiency amidst significant economic and staffing challenges. 

About the Role

We are seeking a skilled Implementation Manager with experience configuring, deploying, and implementing software and data solutions as well as leading enterprise customers through change, resulting in adoption at scale.  You’ll lead implementations from kickoff to post-launch, train credentialing teams on how to use the product, and support ROI achievement that will help drive expansion decisions.

What You'll Do

Implementation & Adoption

• Lead end-to-end implementations for enterprise healthcare clients, coordinating cross-functional teams to deliver on time and aligned with customer workflows.
• Serve as the primary customer contact during implementation, managing project plans, stakeholder communications, and go-live readiness.
• Drive customer adoption by aligning implementation with customer workflows, facilitating change management, and ensuring readiness through training, communication, and stakeholder engagement.
• Create and deliver customized onboarding and training experiences that ensure high adoption and satisfaction.
• Monitor usage and adoption throughout the rollout or pilot period to ensure the client is on track to achieve stated ROI goals.
• Identify and mitigate risks to implementation success early and effectively.

What You'll Bring

• 2-5 years of experience in software implementation, client training, or customer success in healthcare technology, preferably working with enterprise health systems or staffing firms
• Excellent solutioning skills, consulting closely with clients to map out workflows and leveraging Axuall’s products to solve their needs.
• Strong project management skills with the ability to drive cross-functional collaboration and meet deadlines.
• Excellent communication skills—able to translate complex product features into clear, actionable guidance for clients.
• Experience creating scalable training materials and onboarding programs.
• Confidence navigating ambiguity and helping bring structure to new processes.
• Comfort working independently, with a bias for action and accountability.

We encourage you to apply even if you don't meet 100% of the qualifications listed. We recognize that talent and potential come in many forms, and we value diverse experiences and perspectives. If you're passionate about this opportunity and believe your skills and experience align with the overall requirements, we encourage you to submit your application.

What You'll Get From Us

We offer a wide range of benefits for our team including: 

• Comprehensive Health Insurance
• 401(k) with Employer Match 
• Wellness Stipend
• Professional Development Reimbursement
• Work From Home Stipend
• Remote Work Flexibility
• Unlimited PTO
• Paid parental leave

In addition, Axuall is committed to fostering a diverse, equitable, and inclusive workplace that reflects the communities we serve and empowers every employee to reach their full potential. We encourage DEI through our Diversity in Tech (DiT) Employee Resource Group along with impactful programming that supports and fosters a place of belonging for our team members every day. Axuall is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Candidates must be legally authorized to work in the United States. Please note that we are currently unable to sponsor visas.

Interview Path

1. Talent Acquisition
2. Hiring Manager
3. Implementation Team
4. Executive Review
5. Hiring Decision

Know Your Rights

• The Family and Medical Leave Act (FMLA)
• Workplace Discrimination and Harassment (Formally EEO)
• Employee Polygraph Protection Act (EPPA)