Implementation Manager

HockeyStack is an Applied AI company on a mission to automate sales, marketing, and customer success for B2B companies. We build the most complete and accurate picture of the B2B buyer by integrating with every tool your team uses, partnering with third-party data providers, and deploying custom AI research agents. We use this data to power applications that automate high-value, high-complexity workflows across the go-to-market and revenue teams. Our core products include:

• Marketing Intelligence – instantly answers questions like “What led to that sudden drop in pipeline?”

• Account Intelligence – surfaces next-best actions to help reps move target accounts toward conversion

Since launching in January 2023, we’ve come through Y Combinator, raised a $26M Series A led by Bessemer. We’re growing 3× year-over-year, have hit multimillion ARR, and process over 60 TB of GTM data monthly. Based at our San Francisco HQ, we operate fully in-person, move fast and hire people who are ready to win.

We are seeking a highly organized and proactive Implementation Manager to ensure our customers launch with speed, confidence, and success on the HockeyStack’s GTM Intelligence suite. This role is critical to executing tight mutual action plans, driving technical implementations, and ensuring customers rapidly adopt and realize value from our product.

As an Implementation Manager, you will work closely with Sales, Marketing, Customer Success, and Data Analysts to deliver a seamless onboarding experience that supports long-term customer success. Your success will be measured by how effectively customers go live, adopt use cases, and begin generating impact with HockeyStack.

• Customer Launch & Project Execution

  • Lead end-to-end implementation projects from kickoff through go-live, ensuring milestones are hit on time and with high quality.

  • Develop, drive, and track against mutual action plans (MAPs) tailored to each customer’s goals and use cases.

  • Coordinate internal and external resources to remove blockers and keep implementations running smoothly.

• Technical Enablement & Adoption

  • Partner with customers to set-up their data infrastructure - integrations, data dictionary, dashboards and prompts relevant to their GTM use cases.

  • Ensure the technical implementation is complete, accurate, and optimized for each customer’s context.

  • Support change management efforts, guiding customers through organizational adoption of HockeyStack insights.

• Cross-Functional Collaboration

  • Coordinate closely with Sales, Marketing, Customer Success, Product, and Data teams to align on deliverables, dependencies, and communication.

  • Work closely with the Customer Success Manager and Data Analysts to ensure ongoing adoption, value realization, and expansion readiness.

• Customer Outcomes & Value

  • Help customers define meaningful KPIs and ensure those metrics are tracked and reported post-launch.

  • Drive initial customer usage and showcase early value, accelerating time to “aha” moments.

  • Gather feedback and share insights internally to improve the implementation process and product experience.

• 5+ years experience as a customer facing GTM SaaS implementation Manager with strong project management experience.

• Demonstrated ability to manage complex cross-functional implementations from sales handoff to launch and beyond.

• Strong understanding of GTM processes (sales, marketing, analytics) and SaaS product adoption challenges.

• Excellent communication and stakeholder management skills.

• Technical aptitude to understand integrations, data tracking logic, analytics and insights.\

• Comfortable operating in a fast-paced startup environment with autonomy and accountability.

We’re at an inflection point. The product is proven, the market is massive, and the opportunity is wide open. You’ll be joining a company with real traction, rapid growth, and meaningful backing—where every person still shapes the outcome. This isn’t just a job. It’s a chance to build something category-defining with people who care deeply about doing it right.

The on target earnings range for this role is $100,000 to $150,000 USD, adjusted for location and qualifications.

HockeyStack is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We celebrate diversity and are committed to fostering an inclusive environment for all employees.