Lead end-to-end enterprise SaaS client implementations, including project planning, system configuration, integrations, timeline management, risk mitigation, documentation, stakeholder communication, training, and post-launch transition. Coordinate Account Management, Customer Success, Support, Product, and Technology teams while reporting project health, KPIs, and launch status to leadership. The role requires managing multiple projects, translating technical concepts for clients, and ensuring timely, scalable implementations.
Implementation Project ManagerLive events are fun.
Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact.
Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization.
Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.
TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.
We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.
Why Work at TicketManager
At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.
If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.
The Role
The Implementation Project Manager (IPM) is responsible for launching customers successfully and on time. They lead the implementation process from start to finish, coordinating with internal teams to keep projects moving forward. A key part of the role includes building and managing account flows in internal systems to ensure accurate setup and support future growth. The IPM is the main point of contact for implementation progress and communicates updates to leadership.
Responsibilities:
Desired Skills and Experience:
Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact.
Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization.
Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.
TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.
We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.
Why Work at TicketManager
At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.
If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.
The Role
The Implementation Project Manager (IPM) is responsible for launching customers successfully and on time. They lead the implementation process from start to finish, coordinating with internal teams to keep projects moving forward. A key part of the role includes building and managing account flows in internal systems to ensure accurate setup and support future growth. The IPM is the main point of contact for implementation progress and communicates updates to leadership.
Responsibilities:
- Lead end-to-end planning and execution of client implementation projects, ensuring timely delivery, client satisfaction, and smooth post-launch transitions to customer-facing teams.
- Build system workflows and execute configurations (e.g., SSO, CRM, API integrations), advising on best practices for optimal setup and scalability.
- Manage implementation timelines using internal tools, ensuring milestones are met and proactively identifying risks.
- Maintain accurate documentation of project status, decisions, client use case and client feedback.
- Coordinate cross-functionally with Account Management, Customer Success, Support, Product, and Tech teams to drive adoption and implementation progress.
- Communicate regularly with clients and internal stakeholders, reporting key KPIs, launch status, and securing leadership sign-off upon completion.
- Monitor project health, mitigate risks, route support requests appropriately, and deliver client training and launch materials.
Desired Skills and Experience:
- Bachelor’s Degree Required
- 5+ years of work experience in a collaborative, data-driven environment
- Previous project management experience preferred
- PMP or similar certification is a plus
- Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
- Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
- Customer service skills in a SaaS environment preferred
- Proven presentation and executive meeting planning
- Ability to translate technical concepts into client-friendly language
- Ability to refine project management strategy to meet client needs
- Location: New York, NY
- Compensation: $85,000-$115,000 & Bonus Eligibility
- Reports to: Senior Manager, Project Management
- Work Expectations: Role is In-Office, Monday-Friday
- Retirement: 401(k) Company Match
- Health Benefits: Medical, Dental, Vision & Chiropractic
- Time Off: Unlimited PTO
- Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.
- Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
- Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.
- Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal
- 4.5 out of 5 Glassdoor rating
- Used by over 4,000 globally known companies including ~15% of the Fortune 500
TicketManager New York, New York, USA Office
New York, United States
Similar Jobs
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Build agentic AI workflows and platforms that automate software development lifecycle activities, including code generation, review, testing, and release. Improve context grounding, model routing, observability, benchmarking, and cost efficiency for LLM-powered engineering tools. Partner with engineering teams to identify workflow friction and promote responsible AI adoption. The role requires backend and platform engineering experience, LLM-agent infrastructure expertise, Kubernetes experience, and proficiency in Go or Python.
Top Skills:
A/B TestingAi Coding Agent FrameworksEntity ResolutionEvent PipelinesGoKnowledge GraphsKubernetesLarge Language ModelsLlm Agent InfrastructureObservability ToolingPython
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Leads the Cloud Detection Platform organization, strategy, architecture, roadmap, and multiple engineering teams. Owns large-scale detection engines, content delivery infrastructure, reliability, latency, cost, SLOs, capacity, and quota management. Drives unified detection architecture, safe content deployment, testing, observability, and cross-functional roadmap execution while managing organizational planning, talent development, and operational excellence.
Top Skills:
AICloud ComputingDistributed SystemsQuery EnginesSearch EnginesSIEMStreaming Systems
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Conduct incident response engagements, threat hunting, intrusion investigations, and host or network forensics across Windows, macOS, and Linux. Analyze network data, malware, and cloud environments; support remediation planning; and prepare reports, presentations, recommendations, and findings for customers, regulators, legal counsel, and internal teams. Consultants collaborate with project leadership and customers while using AI technologies to improve investigative workflows and decision-making.
Top Skills:
AWSBro/ZeekGoogle Cloud Platform (Gcp)LinuxmacOSAzureSuricataWindows
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
