Implementation Specialist, CMMC

What You'll Do

• Lead end-to-end CMMC implementations for new and existing Secureframe customers, owning the customer experience from kickoff through handoff and readiness milestones.
• Translate customer requirements into clear implementation plans, including scope, timeline, milestones, owners, risks, dependencies, and success criteria.
• Help customers understand and operationalize CMMC requirements, including Level 1 FCI basics, Level 2 CUI handling, NIST SP 800-171 control expectations, SSP and POA&M workflows, evidence collection, asset inventory, and audit-readiness preparation.
• Partner with customers to identify where CUI lives today across email, file sharing, cloud applications, endpoints, engineering systems, specialized equipment, facilities, and third-party providers.
• Coordinate implementation work across Secureframe product configuration, control mapping, evidence automation, policies, procedures, owner assignments, remediation tracking, and readiness reporting.
• Support secure-environment planning discussions, including identity, endpoint management, logging, network segmentation, GCC High or Azure Government considerations, Google Workspace hardening, virtual desktops, physical controls, and partner-led remediation where relevant.
• Work with Sales and Customer Success to improve pre-sale scoping, implementation estimates, customer expectation-setting, and handoff quality.
• Collaborate with CMMC partners, MSPs, consultants, auditors, and C3PAOs while maintaining clear boundaries around Secureframe's role in preparation, platform tooling, implementation support, and independent assessment.
• Deliver live customer training and working sessions that help customers assign owners, collect evidence, remediate gaps, and use Secureframe as their operating system for CMMC readiness.
• Build repeatable implementation assets, including kickoff templates, project plans, RACI models, discovery questionnaires, evidence checklists, status reports, readiness criteria, risk registers, and handoff runbooks.
• Identify patterns across implementations and feed those insights back to Product, Engineering, Sales, Customer Success, and leadership.
• Use AI and automation thoughtfully to accelerate repeatable implementation work, summarize customer context, surface risks, and improve time to value.

What Success Looks Like

• Customers know exactly what they need to do, who owns each workstream, and how Secureframe supports their path to readiness.
• Implementations move from broad CMMC ambition to concrete operating rhythm: scoped assets, assigned controls, evidence owners, remediation plans, reporting, and handoff.
• Secureframe develops a repeatable CMMC implementation motion that can serve very small businesses, SMBs, mid-market companies, and more complex defense contractors without reinventing the process every time.
• Sales and Customer Success have sharper implementation packaging, better scoping inputs, and more confidence setting customer expectations.
• Product and Engineering receive clear feedback on what CMMC customers actually need to deploy, prove, and maintain readiness.

About You

• You have 2-5 years of experience in implementation, professional services, customer success, project management, technical consulting, GRC, security compliance, or a similar customer-facing delivery role.
• You are a builder. You enjoy creating structure where it does not yet exist, documenting what works, improving rough processes, and helping a new team scale beyond heroic one-off delivery.
• You are comfortable with ambiguity and early-stage operating environments. You can make progress with incomplete information, identify the next best step, and keep customers moving without waiting for every answer to be perfect.
• You have strong project-management instincts and can manage timelines, dependencies, risks, executive visibility, and cross-functional accountability.
• You are technically fluent enough to discuss identity, endpoints, cloud environments, logging, access control, asset inventory, network boundaries, and secure collaboration with IT and security stakeholders.
• You understand, or are motivated to quickly learn, CMMC, NIST SP 800-171, CUI, FCI, SSPs, POA&Ms, evidence management, audit readiness, and the defense industrial base.
• You can work with a wide range of customers, from founder-led teams with minimal IT capacity to larger organizations managing multiple departments, frameworks, facilities, and stakeholders.
• You are customer-centered and pragmatic. You can explain complex compliance and technical concepts in plain language and help customers make decisions that fit their business, risk, and timeline.
• You communicate clearly in writing and live meetings, including project plans, status updates, executive summaries, implementation risks, and internal feedback.
• You are resourceful with modern tools, including AI, and interested in building smarter workflows for implementation delivery.

Nice to Have

• Experience with CMMC, NIST SP 800-171, DFARS 252.204-7012, FedRAMP, ITAR, GCC High, Azure Government, AWS GovCloud, or defense-sector customers.
• Experience implementing or administering GRC platforms, compliance automation tools, ticketing systems, identity providers, MDM, EDR, SIEM, cloud collaboration suites, or secure enclave environments.
• Experience in professional services, managed services, security consulting, audit readiness, or partner-assisted delivery.
• Project management certification, security certification, or GRC certification such as PMP, CSM, Security+, CISA, CISM, CRISC, CCSK, or equivalent practical experience.
• Experience building implementation playbooks, service packages, onboarding programs, or customer delivery operations from an early stage.