Implementation Specialist

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world - together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to five thousand dealers and more than four million customers in over one hundred countries around the world.

In this position...

• The Implementation Specialist (IS) will be responsible for overseeing and executing daily tasks assigned by the Implementation Manager. This will include working in a team-based environment and utilizing technology to create efficiencies in a collaborative work environment. 
• Activities can include preparing Balance Sheet Reviews, executing wholesale acquisitions, conducting F&I/Product training sessions, and developing consulting playbooks. 
• The goal of the position is to assist in delivering the Ford + plan by building strong working relationships with both internal and external partners and ensuring the continued support for Ford Credit.
• The ideal candidate will have the capacity to work in a cross functional role between multiple IS teams. 

What you'll do...

• Oversee and assist with dealership on boarding process
• Support regions with wholesale takeover process as needed and lead dealer wholesale process training
• Schedule, plan, and complete BSR and FCR process as needed
• Be a subject matter expert on the dealership financial reporting and accounting policy. Provide accounting training to regional sales team and dealers
• Interface with risk to support process, policy, and procedure rollouts and changes
• Provide in-depth Finance and Insurance (F&I) consulting expertise and product knowledge training to new dealer employees
• Interface with F&I product marketing to support product enhancements, rollouts, and changes
• Support all Ford Credit initiatives to maintain or improve F&I Customer satisfaction and help Regional teams achieve required levels of dealership F&I training certifications
• Develop and update dealer-facing F&I resources (Compliance checklist, etc.)
• Help Coordinate AFIP certification bootcamps for dealers
• Troubleshoot dealership operating systems and how they impact dealership processes and performance. Deliver onsite and remote Ford Credit application support as necessary
• Implement and encourage dealer engagement with product organization enhancements
• Assist with the adoption and implementation of Company systems, processes, and technologies at the dealer level. Train staff on the use and support of such systems
• Understand dealership operating systems and how they impact dealership processes and performance to understand integration processes and pain points
• Assist in creating internal Consulting Playbooks to drive efficiency and resolution in key areas such, but not limited to, risk, commercial, dealership operations, customer experience, F&I products, processes, compliance, dealership operating systems, Ford Credit application support, and commercial sales efforts.
• Provide and assist BDM in dealer performance consulting

You'll have...

• Bachelor's degree or equivalent  
• Inquisitive, ability to dig deep within financial reporting  
• Experience with F&I products
• Quick learner, ability to shift/adapt quickly
• Ability to communicate effectively to end-users
• Ability to influence, persuade and be comfortable having difficult conversations
• Field sales operations and dealer relationship experience, and Performance Consulting
• Position will be a Hybrid Position with in-person work being conducted at the Nashville Business Center (NBC), Colorado Springs Business Center (CSBC), or FMCC Dearborn Headquarters.

Even better, you may have...

• Analytical, comfortable with financial statements, reporting and guidelines
• Effective project management, time management and follow-up skills required
• Excellent organizational skills and ability to multi-task, prioritize workload, handle multiple assignments, and deliver with minimal direction

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time. 

This position is a salary grade 5 and ranges from $65,100-$109,300.

This position is a salary grade 6 and ranges from $74,300-$124,500.

This position is a salary grade 7 and ranges from $86,600-$144,900.

This position is a salary grade 8 and ranges from $99,100-$166,200.     

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: New Hire Benefits 

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid

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