The Implementation Specialist role involves facilitating the implementation of software or systems within client organizations, ensuring smooth transitions and successful integration of new processes.
Who we are
Bonsai Health is transforming healthcare with agentic AI. Born from a personal mission after our founders lost a close friend to melanoma, we set out to ensure no patient is overlooked, no staff is overburdened, and no opportunity for care is missed.
Our founding team previously built PatientPop, the leading practice growth platform in healthcare (now part of Tebra), and we’re bringing that same experience to AI-driven transformation in healthcare.
Read more in our funding announcement.
The role
As an Implementation Specialist, you’ll own the post-sale onboarding journey—guiding new customers from kickoff to go-live, helping practices unlock Bonsai’s full value while ensuring their voices drive how we evolve.
As a fast-growing, venture-backed startup, this is the perfect time to join Bonsai Health.
What you’ll do
- Lead customer onboarding from setup to go-live, managing ~20 clients at a time
- Build strong, professional relationships through clear communication (video, phone, email, text)
- Ensure customers see value quickly and start their journey with confidence
- Act as the voice of the customer, sharing feedback and collaborating across teams
About you
- Passionate about improving healthcare
- Customer-focused and empathetic
- High energy with a bias for action
- Clear and confident communicator
- Organized, detail-oriented, and able to juggle priorities
Qualifications
- 1+ year in a customer-facing role (implementation, CS, support, SDR, etc.)
- Bachelor’s degree (4-year college)
- Bonus: CRM experience (Salesforce or similar), healthcare experience
- Role can be in-person in Los Angeles or remote (US)
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