The Implementation Specialist guides clients through the onboarding and integration of SAAS solutions, ensuring successful adoption and maximizing product value through project management and client relationships.
Join a Global Team Making a Lasting Impact with Lumivero
Are you ready to be part of a team that’s changing the world? At Lumivero, we develop powerful data-intelligence software that empowers users to answer their most pressing questions. Our trusted research, decision-making, and organizational tools help academic and corporate professionals create impactful insights from their most complex data – enabling them to work more efficiently and make informed, confident decisions.
About the Team
The Implementation Team plays a critical role in driving successful implementations, fostering strong customer relationships, and ultimately contributing to the long-term success and growth of the Lumivero. The combination of technical expertise, project management skills, and customer-focused approach ensures that clients derive maximum value from their investment in Lumivero’s student placement solutions.
About the Role
The Implementation Specialist plays a crucial role in ensuring successful adoption and integration of Software as a Service (SAAS) solutions for Student Placement clients. The primary objective is to guide clients through the implementation process, from initial setup to full integration, ensuring a seamless transition and maximizing the value of Lumivero’s product. This relationship & project management role plays a critical part in the onboarding, implementation & relationships between Lumivero and its customers. Quick to understand the program’s needs and goals, they offer best practices and set up in order to achieve those things on the platform. They must have solid attention to detail, strong project management skills, and the ability to handle a fluctuating workload. This role lets colleagues put their tech skills and customer service talents to work.
Key Responsibilities
- Lead end-to-end technical onboarding and implementation for new clients, serving as project lead from kickoff through go-live
- Partner with clients to understand business needs and develop tailored implementation plans aligned to their use cases
- Analyze business processes, gather and prioritize requirements, and deliver end-user training as defined by Statements of Work
- Manage implementation project plans, timelines, and cross-functional coordination to ensure high-quality, on-time delivery
- Collaborate closely with Sales, Product, DevOps, Support, and Community teams throughout the implementation lifecycle
- Provide intermediate and advanced post-onboarding training on complex product features
- Identify, troubleshoot, and resolve implementation issues while proactively mitigating risk
- Conduct quality assurance, testing, and User Acceptance Testing to ensure product readiness and client satisfaction
- Maintain deep product knowledge, assist with testing new features, and document evolving best practices
- Serve as the Voice of the Customer by sharing feedback that informs product improvements and roadmap decisions
- Provide Level II customer support on product usage and best practices
- Support the sales process as a subject matter expert, including product demonstrations and RFP responses
Required Skills and Experience
- Completion of a bachelor’s level qualification and or relevant work experience
- Expertise in training, demonstrations, and presentations
- A basic understanding of technical IT issues to enable discussions with internal and external technical specialists to include an understanding of applications and data security
- Demonstrated experience in defining and optimizing business processes
- Ability to drive strategic and tactical planning to anticipate business requirements
- High level organizational ability with excellent written and oral communication skills in reviewing, developing, and implementing procedures and policies
- Working with the team on continual improvement of the implementation process, and material used as part of that process such as documentation, videos, etc.
- Strong organization and communication skills, ensuring customer satisfaction while managing expectations
Preferred Skills and Experience
- 3+ years of experience working within a higher education environment including student placement and work integrated learning processes
- Exemplary organizational skills managing multiple trainings & onboarding timeframes
- Proven ability to incorporate change management strategies
- The ability to perform work under minimal supervision, and handle complex issues and problems
- Strong business analysis and specification skills
- Strong commercial acumen and astute relationship management skills
- High-level problem-solving skills, including the ability to proactively develop innovative solutions
Benefits
- Annual base salary up to $75,000, depending on qualifications.
- An annual performance-based bonus to recognize personal excellence.
- Annual tech stipend to get what you need to do your best work.
- Flexible, remote first work environment and a diverse, global team.
- Opportunities for career advancement as Lumivero grows.
Help Transform Our World with Powerful Insights – Join Our Team!
At Lumivero, we believe in the power of research and informed problem-solving. Our data-intelligence software helps professionals in academia and business collect, organize, and analyze structured and unstructured data to identify risks, opportunities, themes, and patterns. Lumivero empowers them to do it all smarter, better, and faster!
Our diverse, global team is made up of experts in their fields and dedicated professionals building best-in-field software. We’re passionate about the customers we serve, the products we create, and the problems we solve.
Lumivero is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.
Lumivero is an E-Verify Employer. You can review the E-Verify Poster. Lumivero is committed to supporting individuals requiring accommodation in the application process.
Top Skills
Data Security
SaaS
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