Implementation Specialist

Who We Are:

At Synapse Health, we're streamlining the durable medical equipment (DME) process.  We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced. 

Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters. 

Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn. 

What We Need: 

Synapse Health is seeking a detail-oriented and results-driven Implementation Specialist to support implementation operations within our Equip division. Reporting to the Manager, Implementations, this role assists with onboarding activities for new partners, services, and operational workflows across post-acute care customers—including hospice agencies, skilled nursing facilities (SNFs), and DME suppliers.

The Implementation Specialist plays a supporting role in ensuring implementations are completed efficiently, accurately, and on schedule. This individual works closely with Operations, Product, Technology, Revenue Cycle, and Network teams to coordinate tasks, track milestones, and ensure all operational requirements are met prior to launch.

The ideal candidate is highly organized, proactive, and comfortable managing multiple implementation projects simultaneously in a fast-paced healthcare environment.

What You Will Do: 

• Assist with implementation activities for new customers, partners, workflows, and operational processes within the Equip business.
• Support the execution of defined implementation plans, timelines, and tasks to ensure milestones are met.
• Assist in system setup, data entry, and configurations.
• Maintain accurate documentation of implementation tasks, dashboards, and status updates to keep the team informed
• Track assigned action items and follow up with internal teams to ensure timely completion.
• Identify potential risks, blockers, or cross-functional gaps and escalate to Tier 2 and/or leadership when identified
• Collaborate with cross-functional teams including SNF, Hospice, DME Operations, Product, Technology, Network, and Revenue Cycle to ensure operational readiness.
• Participate in implementation meetings and document key decisions, action items, and next steps to maintain momentum and alignment
• Assist in maintaining organized, standardized documentation in accordance with established naming conventions and filing structures.
• Contribute feedback on workflow challenges and support continuous improvement of implementation processes
• Help ensure all required system configurations, documentation, and operational workflows are completed prior to go-live.
• Provide post-launch support and follow-up to ensure successful transition to operational teams.

What You Have:  

At Synapse Health, we’ve intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include:

• High school diploma or GED required; Associate or Bachelor’s degree preferred.
• 0-2 years of experience in healthcare, DME, implementations, onboarding, operations, or project coordination roles.
• Experience coordinating cross-functional projects or operational initiatives.
• Strong organizational and time-management skills with the ability to manage multiple projects simultaneously.
• Excellent attention to detail and accuracy.
• Strong verbal and written communication skills.
• Analytical and problem-solving skills with the ability to identify risks and recommend solutions.
• Proficiency in Microsoft Office and the ability to quickly learn internal systems and tools.

Preferred:

• Experience in post-acute care, hospice, SNF, or DME environments.
• Familiarity with project tracking tools such as Monday.com, Smartsheet, Jira, Salesforce or similar platforms.
• Entry/Early-Mid level Project Management

What Sets You Apart: 

• Ability to manage multiple priorities while maintaining strong attention to detail.
• Strong follow-through and accountability.
• Comfortable working cross-functionally in a fast-paced environment.
• Proactive problem-solving mindset.
• Clear and professional communication skills.
• Interest in improving processes and operational workflows.

Compensation:

The pay range for this position is $24.62-30.77 per hour. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process.

What Sets Us Apart: 

Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We’re committed to helping our team members thrive personally and professionally, which is why our benefits include:

• Professional growth opportunities with compelling career paths
• Healthy work-life balance supported by generous paid time off (PTO)
• Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members
• 401(k) savings plan with employer matching contributions

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.