Inbound Sales Development Representative

Description
About the Role
As an Inbound Sales Development Representative, you will provide pre-sales support. You will be responsible for servicing inbound sales and related inquiries with a focus on engaging and qualifying all prospective customers. This role is one of the first touchpoints for prospects and has the opportunity to set the tone for the sales cycle that follows.
** If you come from a non-tech sales background (such as car sales, insurance sales, phone sales, logistics sales, or similar) and are excited to take a next step into a tech sales career - we'd love to have you apply! **
Location - Tampa, FL - Hybrid, in office on Monday, Tuesday, and Thursday plus additional days as required. For your first month while training, being in office daily is required.
What You'll be Doing

• Responsible for inbound leads from multiple channels including our sales line, Drift, and forms.
• Responsible for meeting core metrics and KPIs as set by your manager, including time to first touch, conversion rate, prospecting calls and emails, etc.
• Identify, qualify, sort, and track leads.
• Display exceptional consultative phone skills, including the ability to clearly articulate, inspire, project confidence, influence, overcome objections, and remain resilient throughout.
• Research and document relevant contact information for existing leads, keeping contact information update in Salesforce.
• Utilize Salesforce to ensure activities are documented properly, opportunities are forecast accurately, and adequate information regarding the prospect and/or opportunity is communicated.
• Maintain knowledge of market conditions and competitive activities.
• Other duties as needed.

About You

• Competitive eagerness to set yourself apart and achieve success
• Aggressive, energetic self-starter who enjoys working in a quota-driven environment, works well under pressure, and enjoys being on a large team
• Superior verbal and written communication skills via phone and email, with a keen attention to detail and excellent follow-up skills
• Excellent listening and analytical skills to assess the interests of prospects
• Experience meeting minimum call volume and/or talk-time goals
• Strong organizational skills and ability to manage time and workload
• Technical aptitude and the ability to successfully demonstrate and convey the value proposition behind NinjaOne's IT management software
• Coachable and eager to learn, with a solid work ethic and positive attitude
• Ability to work independently, prioritize tasks, honor rules of engagement, and follow policies, processes, and procedures
• Bonus Skills include experience with Salesforce (or other CRM), SalesLoft, and other sales tools; as well as experience specifically working in or with, or selling, to IT departments, Resellers, MSPs, and Director/C-Level IT executives
• No degree requirement

About Us
NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You'll Love

• We are a collaborative, kind, and curious community
• We honor your flexibility needs with full-time work that is hybrid remote
• We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance
• We help you prepare for your financial future with our 401(k) plan
• We prioritize your work-life balance with our unlimited PTO
• We reward your work with opportunity for growth and advancement

Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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