Handle inbound customer calls, identify needs, recommend products and services, convert support interactions into sales opportunities, troubleshoot issues, and achieve sales and service metrics. The role requires excellent English, consultative selling, strong communication, target orientation, and flexibility to work rotational shifts in a high-volume environment.
Overview
Responsibilities
An Inbound Sales Representative focuses on assisting customers by addressing inquiries, identifying needs, and providing tailored solutions to enhance satisfaction and close sales. This role requires strong communication and problem-solving skills to build trust and drive meaningful connections with potential clients.
QualificationsJob Requirements:
- Language Requirement: Excellent in English in terms of verbal, written and comprehension
- Education level : SPM and above
- Candidates with B2B/ B2C sales experience will have added advantage
- Strong ability to turn support calls into sales opportunities
- Passion to do sales and achieve target
- Fresh Graduates are encourage to apply
- Open to Local Malaysian
Responsibilities
- Handle incoming calls using proper sales and customer service practices throughout the interaction.
- Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.
- Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.
- Troubleshoot client products to ensure a one-call resolution.
- Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
- Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.
- Open to working in rotational shifts.
Similar Jobs
Beauty • Robotics • Design • Appliances • Manufacturing
Provides Tier 1 IT support for global associates, troubleshooting Windows and macOS endpoints, networks, identity and access, Microsoft 365, and software issues. Manages onboarding, offboarding, endpoint provisioning, and device administration using Intune, Autopilot, and Jamf. Documents resolutions, supports major incidents, escalates complex issues, and improves support processes. Requires up to 10% domestic and international travel and occasional after-hours support.
Top Skills:
Active DirectoryConfluenceiOSJAMFJira Service ManagementmacOSMicrosoft 365Microsoft Entra IdMicrosoft IntuneWifiWindowsWindows Autopilot
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Owns new-logo acquisition and expansion across enterprise accounts for Mastercard Identity’s fraud and identity data products. The role prospectively builds pipeline, manages consultative and technical sales cycles, engages fraud, payment risk, trust and safety, data science, and engineering stakeholders, represents the company at industry events, and accurately forecasts against quota.
Top Skills:
APIsData ScienceFraud ModelsIdentity DataWeb-Based Portals
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Own new-logo acquisition and expansion across enterprise accounts for Mastercard Identity. Prospect independently, build qualified pipeline, manage consultative and technical sales cycles, and sell identity data solutions to fraud, payment risk, and trust and safety leaders. Navigate technical and business stakeholders, collaborate with Mastercard teams, represent the company at industry events, forecast accurately, and deliver against quota.
Top Skills:
APIsIdentity DataWeb-Based Portals
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
