Incident Commander I

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

The Incident Commander is responsible for coordinating major incident response, maintaining  stakeholder communication during service-impacting events, and facilitating resolution in compliance with service level agreement (SLA).

Work schedules for the Incident Commander I:

Night Shift

Monday through Friday, 12:00 am - 8:00 am (Central Time)

Schedules subject to change in response to business needs.

On-call Schedule

Participate in a rotating weekend on-call schedule with other Incident Commanders.

Flexibility to participate in regularly scheduled on-call rotation with short response times

Schedules subject to change in response to business needs.

Location

Work is primarily performed onsite at the Allen, TX, office location.

Remote work will be required in a quiet environment. 

Primary Responsibilities

• Assemble conference bridges for technical triage and outage recovery

• Prepare written and verbal incident communications for distribution to internal stakeholders, external customers, State and Federal commissions

• Participate in Root Cause Analysis (RCA) discussions

• Monitor and continually improve incident Mean Time to Respond (MTRD) and Mean Time to Repair (MTTR)

• Collaborate with third-party vendors, partners, and service providers to resolve chronic issues impacting Motorola 911 service delivery

Qualifications

• 1+ years of Incident Management experience in an ITIL ITSM organization

• Exceptional written and verbal communication skills

Preferred Skills

• Strong critical thinking skills; ability to quickly assess complex situations and define a course of action

• Prior leadership experience, or a demonstrated ability to influence and direct others

• Strong capacity for rational and independent decision-making

• Working knowledge of technical jargon related to computer systems, network components, and/or telecommunications networks

• ITIL Foundation (v3 / v4) certification

#LI-DB1

• Associates degree or higher in a related discipline

• 1+ years of Incident management or Incident Commander experience

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.