Industry Solutions Consultant (Remote, United States, CST/EST Preferred)

APPLICATION DEADLINE: We encourage you to apply soon if interested, this role will be taken offline based on applicant volume. 

We recognize that job searching can sometimes feel uncertain, and we want to be respectful of your time and interest. We're committed to providing updates after the review period and thank you in advance for considering M-Files as your next career opportunity

Who We Are

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries. 

At M-Files, our Guiding Principles unite us across diverse cultures and personalities:

1. Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.
2. Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.
3. Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

To learn more about us we encourage you to visit our company page.

To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work.

Summary of the Role:

The Industry Solutions Consultant (ISC) role works closely with customers to understand their unique business needs and implement M-Files solutions that drive efficiency and productivity. This role requires deep industry expertise and a consultative approach to help organizations within tax, accounting, audit, insurance brokerage, wealth management, manufacturing, and management consulting achieve their strategic goals. **Actual internal position title is Systems Specialist**

This role is well suited for someone who enjoys variety, continuous learning, and partnering with customers to solve complex business challenges. No two customer engagements are exactly alike, so success comes from being highly organized, communicating proactively, documenting solutions thoroughly, and collaborating effectively across multiple teams while managing several priorities simultaneously.

Responsibilities and Duties:

• Consult with customers to identify business challenges and recommend tailored M-Files solutions that align with industry best practices.
• Lead solution implementations by defining customer requirements and ensuring seamless integration with existing systems and processes.
• Provide industry-specific guidance to help clients optimize document and knowledge management workflows.
• Facilitate training and enablement sessions for customers, ensuring they maximize the value of M-Files solutions.
• Collaborate with sales teams to support pre-sales activities and present industry-focused solutions to prospective clients.
• Serve as a project lead on small to mid-sized implementations, ensuring timely execution and customer satisfaction.
• Advise on best practices for process automation, compliance, and document management within targeted industry verticals.

Collaboration Opportunities

• Guidance from Senior Systems Specialist, Solution Architect, or Business Consultant (depending on selected team, Business Solution or Technical Consulting)
• Working together with Key Account Manager in customer projects
• Working according to guidance by Project Manager in large projects
• Working together with Solution Architect in large projects
• Working with subcontractors in customer projects

Who You Are / Qualifications and Skills

We are seeking someone experienced enough to confidently lead customer conversations and define high-quality software solutions, yet still excited to continue developing their professional skills over time.

• Strong consultative skills with the ability to engage customers in meaningful discussions about industry challenges and solutions.
• Experience in tax, accounting, audit, insurance brokerage, wealth management, or management consulting.
• Knowledge of business automation processes and enterprise content management solutions.
• Proven ability to document client requirements and create solution specifications.
• Strong project management and problem-solving skills to drive successful solution deployments.
• Experience using enterprise software solutions, with a focus on business process optimization.
• Strong people skills and an ability to listen to the customer and translate their needs into specific actions and solutions
• Ability to drive projects to completion and manage issues
• Capability and interest for learning new methods and techniques
• Experience and knowledge of Windows-based environments, including Windows server and Workstations, IIS and MS SQL Server, Active Directory and Group Policies, is helpful
• Experience and working knowledge of databases and SQL language, is helpful
• Experience and working knowledge of programming languages (e.g. C#), is helpful

Participation in our Recruitment Process:

1. Initial Phone Screen w/People & Culture Team Member
2. Hiring Manager - Consulting Unit Manager (Business Solutions)
3. Internal Team Panel & Demo Assessment
4. Internal Team Interview - Sr. Consulting Unit Manager + VP, US Services & Global Cloud Migration
5. SVP of Global Services (depending on availability)

*Total Recruitment Process Time Investment for Applicant: Approx. 4hrs

Why You'll Enjoy Working Here

• You’ll be part of a growing Services organization, joining a collaborative and supportive global team.
• You’ll have the opportunity to work directly with customers across diverse industries, solving real operational challenges.
• You’ll gain exposure to advanced AI-native solutions that are transforming the way organizations manage knowledge.

Why M-Files?

We are a global company with Finnish roots and a strong passion for delivering innovative solutions that transform industries. By joining M-Files, you will have the opportunity to shape the future of knowledge work automation while growing your expertise in a collaborative and supportive environment.

Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey.

What We Offer:

• As a remote enabled company our employees enjoy the flexibility to establish their own life/work balance
• 10 paid holidays annually
• Unlimited PTO
• Matching 401K Plan (25% of employees' contribution up to the IRS max)
• Health insurance (PPO and HDHP/HSA plans offered)
• Dental insurance
• Vision insurance
• Life insurance (1x employee salary)
• Short-term disability (employer paid)
• Long-term disability (employer paid)
• Flexible Spending Plan (medical and dependent)

Join M-Files and help industry leaders transform the way they manage information and drive business success!