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How You’ll Make an Impact
As an Infrastructure Engineer at Strata, you’ll design, support, and implement improvement plans for the enterprise infrastructure that keeps our SaaS applications reliable and scalable. You’ll troubleshoot complex issues across systems, automate manual work, and help move the team from reactive support toward proactive reliability and modernization.
Key Responsibilities
Infrastructure Support, Maintenance & Troubleshooting
- Support and maintain infrastructure across on-premises and hybrid environments to ensure the reliability, performance, and availability of Strata's SaaS applications.
- Troubleshoot complex infrastructure and production issues across systems and technologies, identifying root causes and implementing sustainable solutions.
- Monitor and analyze system and application performance, applying reliability engineering practices across observability, monitoring, alerting, incident response, capacity planning, and disaster recovery.
- Partner with Infrastructure, Cloud, DevOps, Engineering, and Service Desk teams to resolve issues, coordinate support needs, and support infrastructure projects.
- Develop and maintain architecture diagrams, standard operating procedures, runbooks, and technical best practices.
Automation & Continuous Improvement
- Design and implement infrastructure improvements while automating deployments, upgrades, configuration, maintenance, and repetitive operational tasks using tools such as Terraform and Ansible.
- Proactively identify and address technical debt, single points of failure, and opportunities to improve infrastructure reliability, scalability, resilience, and operational efficiency.
- Contribute to infrastructure modernization initiatives aligned with the team's technical roadmap, evaluating and recommending solutions across cloud infrastructure, virtualization, containerization, disaster recovery, and platform architecture to improve performance, reliability, and cost efficiency.
- Collaborate across teams to improve application deployment processes, implement infrastructure enhancements, and drive continuous improvement initiatives.
Our Technology Environment
Our hybrid infrastructure environment is primarily Windows with supporting Linux systems, on-premises VMware infrastructure, and a footprint in both AWS and Azure. Our technology stack includes IIS, Active Directory, Microsoft SQL Server, Docker, and HAProxy. We use Terraform, Ansible, PowerShell, and Bash for automation, with Dell hardware, Pure Storage, and Rubrik supporting our data center infrastructure.
What We’re Looking For
- 2+ years of experience in infrastructure, systems, cloud, or site reliability engineering.
- Hands-on experience using Terraform to automate infrastructure and operational processes.
- Strong experience with at least one scripting language, such as PowerShell, Bash, or Python.
- Experience designing, supporting, and troubleshooting enterprise data center infrastructure, particularly Windows-based and on-premises environments, with an understanding of Linux and hybrid systems.
- Demonstrated experience troubleshooting complex infrastructure issues across multiple technologies, conducting root-cause analysis, and implementing sustainable solutions.
- Experience contributing to complex technical projects involving multiple teams or stakeholders, with the ability to communicate effectively and take ownership of solutions.
- A proactive, improvement-focused mindset, with demonstrated curiosity and the ability to learn and apply unfamiliar technologies.
You’ll really wow us if you have:
- Experience with Docker, Kubernetes, or other containerization and orchestration technologies.
- Experience with monitoring or observability platforms such as Datadog, New Relic, LogicMonitor, ELK, Prometheus, or Grafana.
- Experience with AWS, Azure, or connecting cloud services to on-premises infrastructure.
- Experience supporting infrastructure for production web applications, particularly at a software company operating a customer-facing platform.
Travel Expectations
- Ability to travel to our Oak Brook location approximately once per month, including occasional Saturdays and additional visits as business needs arise. Reliable transportation is required.
Estimated Salary Range: $95,000-120,000
Actual salary will be determined based on factors including, but not limited to, skill set and level of experience. This salary range is a good faith estimate of base pay. Strata also provides discretionary variable pay programs based on role. In addition, Strata provides a comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, parental leave, life and accident insurance, and other voluntary and well-being benefits.
Find out more about Strata benefits here.
How we work:
Our preferred location for open roles is Chicago, IL. We value in‑person connection and regularly host on‑campus events to create meaningful opportunities for our team to build relationships and collaborate
Thinking about applying?
Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you’re currently reading this and hesitating to click “Apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Should you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please reach out to [email protected].
Here @ Strata…
Our culture is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community.
We believe that each of our team member’s unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward-thinking organization. We foster a culture of inclusion, equity and belonging, regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin.
Our Core Values:
While we celebrate what makes each member of our team unique, our core values are what connect us. They set clear expectations for how we approach our work and how each of us can positively influence the experience of our team and our customers.
- We connect with positive intent.
- We are helpful.
- We own it.
- We get better every day.
- We are humble.
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