Inside Sales Account Manager (Luxury Account Specialist) - East (EST/CST)

About The RoleOur team is growing at The RealReal, and we’re seeking experienced salespeople to help drive repeat consignment business. The Luxury Account Specialist (LAS) - EAST drives repeat business by acquiring consigned items from our existing clients within an assigned territory. If you’re customer-obsessed and self-motivated to “win” in a fully-remote, quota-driven sales environment, this could be the perfect fit!
Eligible work locations: AL, CT, DC, FL, GA, IL, IN, KY, LA, MA, MD, ME, MI, MN, MO, NC, NE, NH, NJ, NY, OH, OK, PA, RI, SC, TN, TX, VA, WV

What You Get To Do Everyday

• Connect with established clients to re-engage and drive consignment activity

• Follow up on leads generated by marketing team

• Leverage strong client relationships to gain referrals for new business

• Outreach daily to existing clients

• Provide an outstanding client experience

• Review contract with clients

• Set pricing expectations through deep knowledge of luxury, while utilizing internal tools and resources

What You Bring To The Role

Minimum Requirements

• Minimum 1 year of proven success in a quota-carrying, direct sales environment 

• Ability to quickly build rapport and establish trust and credibility with clients

• Proficiency and comfortability using software such as G-Suite, Email, SalesForce, CRM 

• Ability to commit to full-time hours (40 hours per week) 

• Self-motivation and drive to achieve results

• Excellent verbal and written communication skills

• Exceptional attention to detail and organization skills

• A solutions-focused mentality with a growth mindset

• Adaptability and openness to change

• Professional appearance and demeanor

Preferred Requirements

• Previous experience selling luxury goods and/or services 

• Ability to discuss and advise customers on general fashion trends and developments in the luxury market

Compensation, Benefits, + Perks

• Base pay PLUS uncapped commission

• $1,000/month commission (at target) - top performers earning over $2,000+/month commission

• Annual Elite Club Trip for top performers

• Monthly sales competitions (i.e. cash | prizes | site credit | stock)

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid parental leave

• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays

• Find out more about our Benefits here.

The expected hourly rate for this role is $24-$26. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.