Inside Sales Associate

About the role

The Inside Sales Associate is a fully virtual/remote role that operates alongside the field-based Practice Partnership Manager (PPM) team. Where PPMs own in person, geography based territories, this role owns a book of non-PPM owned accounts and is responsible for engaging and growing that portfolio remotely.

This person is also a flex resource for the broader Sales & Partnerships team: warming up new markets ahead of a PPM hire, securing and scheduling meetings for PPMs, and covering territories when a PPM is out.

What you'll do

• Own and grow a virtual book of business — engage non-PPM owned accounts that are organically referring or under referring, with the goal of increasing referral volume and consistency.
• Virtual selling & relationship building — build trust with OBGYN practices (physicians, office managers, referral coordinators, front desk) entirely over phone, email, and video; understands how to run a "total office call" without being in the room.
• CRM & lead management — maintain clean CRM records, manage and respond to incoming leads promptly, and record activity and  KPI’s promptly. 
• Referral triage & attribution — review all incoming S&P team referrals to determine source and attribution, and use that triage to identify outreach opportunities for your book of business as well as the entire S&P team (e.g., which staff member to engage, how account heard of and referred to Seven Starling, what follow up is most effective). 
• S&P team resource management - Manage and maintain S&P resource center, collateral, and marketing hub. Assist the PPM team with material orders and shipping when needed and update approved marketing resources. 
• Opportunity identification & prioritization — analyze the book of business to identify and quantify opportunity (e.g., accounts with rising referral trends, dormant accounts, high-potential but under-engaged practices) and prioritize time accordingly.
• Creative engagement pathways — design and run virtual engagement motions (email cadences, virtual meetings,, phone check-ins, webinars) tailored to account tier and trajectory, since this role can't rely on in person meetings. 
• New market Launch and support — warm up new/pre-launch markets ahead of a PPM being hired; help build initial pipeline and relationships remotely so the incoming PPM has a running start.
• PPM team support — Assist with sales operations support including scheduling meetings and lunches for PPMs, help manage their CRM hygiene where needed, and cover a PPM's territory (virtually) while they are out (PTO, leave, transition periods). Assist with data projects, tool and dashboard management, and progress reporting for Sales Ops lead.

Who you are

• At least 1+ years experience in inside or remote sales or business development, preferably in healthcare (experience with women’s health and/or mental health preferred) 
• Proven track record of meeting or exceeding sales targets
• Natural relationship-builder that thrives on making new connections and opening doors across all levels of an organization
• Outstanding verbal and written communicator with the ability to effectively tailor the value of our offering to each audience’s unique needs
• Quick learner who thrives in a fast-paced, autonomous, and fluid environment where new situations are the norm
• Strong attention to detail and love for organization; proficiency with CRM tools (hubspot experience preferred) 
• Creative and collaborative team player, excited by the opportunity to work with a passionate, mission-driven team

Must haves

• 1+ years in sales — inside sales, virtual account management, SDR/AE, or relevant healthcare adjacent role 
• Healthcare experience strongly preferred, preferably in a startup; prior exposure to OBGYN/PCP clinics, referral based sales, or a similarly relationship driven virtual sales motion 
• Comfortable operating fully remote — no field travel requirement for this role
• Experience successfully opening new markets and growing stagnant  accounts

Details

• Full-time; remote
• The salary for this position is $75,000; annual bonus opportunity up to $22K based on quota attainment
• Meaningful equity package with significant upside potential

Perks and Benefits

• Competitive paid time off
• Competitive parental leave policy
• One-time stipend to enhance your work from home experience
• Medical, dental, and vision insurance
• 401K
• Bereavement leave, including for miscarriage and pregnancy loss
• Annual stipend for your choice of wellness benefits
• Annual professional development stipend
• Virtual team events