Instructional Designer

SmarterDx is seeking an Instructional Designer, User Training & Engagement to help drive product adoption, reduce time-to-value, and support long-term customer success through effective user education. This role will design and maintain scalable, user-centered learning experiences that enable customers to confidently and efficiently use SmarterDx’s AI-powered clinical insights platform, from implementation to well beyond go-live.

Reporting to the Manager of User Training & Engagement, you’ll be both a collaborator and a builder, contributing directly to training content creation while supporting the execution and evolution of SmarterDx’s user training & engagement strategy.

**This role is fully remote within the US**

• Content Creation: Design and develop a library of customer-facing training content, including e-learning modules, scripts, presentations, videos, walkthroughs, interactive learning, and other reference materials
• Instructional Design: Apply instructional design best practices (e.g., adult learning principles, learning objectives, assessments) to create effective and engaging learning experiences that meaningfully move the needle on product adoption and time to value
• Collaboration: Work closely with Implementation, Customer Success, Support, Product, and Clinical SMEs to gather content, validate accuracy, and align training with real-world workflows
• Content Management: Maintain and continuously improve educational content to ensure accuracy, clarity, and alignment with product updates
• Technology & Tools: Demonstrated ability to use enabling tools (such as AI or automation) to maximize efficiency and quality in training content development 
• Analytics & Optimization: Track training engagement metrics and support reporting on effectiveness and adoption
• Continuous Improvement: Incorporate feedback from users and internal stakeholders to continuously improve training quality and usability

• Experience in instructional design, learning & development, enablement, education, or a related field, preferably within SaaS
• Experience with e-learning authoring tools, content management systems, learning management systems (LMS), and knowledge base platforms
• Strong written and visual communication skills, with the ability to translate complex concepts into clear, user-friendly content
• Working knowledge of instructional design principles and adult learning theory
• Experience creating learning materials such as presentations, e-learning modules, video tutorials, job aids, or guides
• Comfort working cross-functionally and incorporating feedback from multiple stakeholders
• Excellent project management skills, with the ability to prioritize and execute multiple initiatives simultaneously
• Ability to work independently while contributing to a collaborative team environment

• Background or familiarity with healthcare, health tech, or revenue cycle management
• Experience interpreting learning analytics and applying insights to improve training effectiveness and user outcomes
• Experience supporting onboarding, product training, or enablement programs
• Interest in UX, content design, or learner experience

$130,000 - $150,000 salary

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