Intelligence Analyst - Falcon Recon (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is looking for a self-starting, responsible, detailed-oriented, and highly motivated individual to join our growing Intelligence Team.

The mission of the Falcon Intel Recon Analyst is to directly support cyber threat customers and to ensure our customers realize the full value of the Intelligence product they have purchased from CrowdStrike; ultimately maximizing customer success and cross-selling. Analysts are responsible for working with multiple customers to manage the customer’s Falcon Intel Recon application as well as brief customers on relevant Falcon Intel Recon findings.

At a high level, this role will be a cyber intel analytic interface for CrowdStrike’s Falcon Intelligence Recon customers and our Services team providing Incident Response services.  The role will also be responsible for enabling the functional use of cyber threat intelligence with customers. Key responsibilities include the management of customer requests, support customer use of the Falcon Intel Recon application, provide internal debrief support, and execute customer feedback processes while ensuring contract adherence by both parties. This person will be a problem solver, great communicator,  ability to become an expert on CrowdStrike tools, and able to escalate client issues to the appropriate teams within CrowdStrike.

Successful candidates will have an excellent technical foundation, especially related to dark web actors, dark web data, APT strategy, Threat Intelligence, as well as proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all a passion for ensuring a top-quality customer experience. A successful candidate will be able to understand and act upon a customer’s needs, pain points, and overall goals at every level of use from C-level executives to operations floor analysts.

What You'll Do:

• Drive high levels of customer satisfaction, maintaining a strong sense of ownership over many customer relationships.

• Quickly triage and escalate noteworthy findings from Falcon Intelligence Recon to the respective customers

• Understand the dark and deep web ecosystem; be able to properly convey analytical findings to customers

• Guide customers through Falcon Intelligence Recon findings and providing subject matter expertise

• Deliver regular written and verbal updates on relevant findings to customers, aligning with their preferred cadence.

• Be a strong voice for customers into the Intelligence and Engineering teams to improve the product and ensure that customer’s feedback, feature requests, and overall satisfaction is conveyed and accounted for.

• Plan and lead process improvement initiatives tailored to improve overall customer satisfaction with the CrowdStrike team.

What You'll Need:

Required:

• 3+ Years experience in cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections and be fully versed in the intelligence lifecycle

• Excellent written, verbal communication skills in English.

• Working knowledge of cyber threat intelligence terminology, key concepts, dark & deep web ecosystems to include actors, forums, and leak sites

• Adaptability and willingness to learn new technologies

• Customer service attitude and willingness to help and problem-solve with customers

• High degree of emotional intelligence and professional presence, as the role requires presenting potentially concerning findings to customers

• Ability to operate independently and with little direction.

• Demonstrated ability to document technical process and convey business terms in clear language.

• Ability to present and explain technology to people with less technical knowledge

• Attention to detail, but with an ability to understand the big picture view and understand when projects or efforts have conflicting objectives

• Must be able to successfully manage time and deliverables for rapid service engagement customers

• Must be able to thrive in a fast paced, high stress environment and able to create customer solutions with limited resources

• Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security

Preferred:

• Understanding of contemporary scripting languages such as python, and familiarity with application programming interfaces (API) as a delivery method for indicators and intelligence.

• Experience with typosquatting, including: understanding domain names used for impersonation or phishing attacks 

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs 

• Competitive vacation and holidays for recharge  

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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