Support Engineer Intern (Data) at Foursquare

| Greater NYC Area
Sorry, this job was removed at 7:02 a.m. (EST) on Friday, October 8, 2021
Find out who's hiring in NYC.
See all Internships jobs in NYC
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Foursquare is the leading independent location technology platform, powering business solutions and consumer products through a deep understanding of location. Over 1,000 clients—including more than 50% of the Fortune 100—choose Foursquare.

Foursquare’s toolkit includes Attribution, Audience and Proximity Targeting, Visits, Places and Pilgrim SDK. Together, these products empower brands to measure foot traffic lift via multi-touch attribution; deliver proximity-based advertising; analyze and identify trends; drive deeper engagement via Foursquare’s industry-leading developer tools, which have been selected by 200,000 developers including AccuWeather, Apple, Samsung, Microsof, Twitter and Uber; and optimize advertising campaigns across hundreds of audiences. Over 14 billion consumer-verified place visit confirmations help us keep our map and models fresh and up-to-date.

Foursquare has more than 350+ employees based in New York headquarters with offices in Seattle, Los Angeles, San Francisco, Chicago and Singapore. In 2019 Foursquare acquired Placed from Snap Inc., and then in 2020 merged with Factual. Foursquare is proud to be funded by The Raine Group, Simon Ventures, Naver, Union Square Ventures, Andreessen Horowitz, DFJ Growth, Morgan Stanley Alternative Investment Partners and more.

About the Team

The Client Solutions & Support Engineering team is responsible for building and maintaining custom solutions for Foursquare Enterprise Clients and providing best in class technical support across all of our product offerings.  We work directly with clients and partners providing technical guidance and making sure they are able to use Foursquare products and data effectively.  We are a high-impact team of developers working on the bleeding edge of the full suite of Foursquare products and data working closely with our Sales Engineering, Customer Success and Product Management teams as well as with clients and partners.

About the role

As a Support Engineer Intern working on our Enterprise products you are instrumental to client success.  You use your curiosity and persistence to troubleshoot issues related to Data, API and mobile integrations in a variety of tech stacks.  You are able to learn and move across systems - some days working in Hive or Athena to pull data for an investigation and other days reviewing API behavior. You enjoy helping others solve problems.  You use your strong organizational and communication skills to help clients use our products - providing technical documentation, guidance and recommendations as needed and working with our Technical Writer and Product Managers to create visibility on areas where additional product and documentation investments can improve Customer Experience. 

Please note this would be a Mon to Fri - 40/hr week internship that is expected to last until the end of 2021.

Responsibilities of the role

  • Act as the first technical point of contact to our Enterprise clients - troubleshooting and identifying workarounds to unblock clients and ensure they have a positive experience with our data and products, escalating to and working with Product and Engineering on fixes, as needed, and providing timely and regular updates through issue resolution internally and externally.
  • Support onboarding of API, SDK and flat file products directly with our Enterprise clients, validating a successful integration and confirming completion of onboarding
  • Build out technical and non-technical solutions to address friction points in support and onboarding - everything from integration and how-to guides to FAQs and Postman Collections - working closely with Customer Success, Technical Writers and other internal stakeholders.

Qualifications:

  • 3+ months of experience in Support Engineering, Product Support or similar client-facing technical roles
  • Strong troubleshooting skills and an ability to work across multiple tech stacks
  • Strong written and verbal communication skills - especially explaining technical concepts
  • Familiarity with at least one programming language (Python, Swift and Java preferred)
  • Basic proficiency with Shell scripting and command-line utilities
  • Basic proficiency with SQL (we use Postgres and Hive) or NoSQL (Mongo)
  • Well-versed in reading code, technical documentation, and stack traces

Nice to have:

  • Experience with working across several teams (technical and non-technical) in a cross-functional role
  • Experience with explaining technical concepts to non-technical stakeholders 
  • An understanding of Location/GIS industries and data

Foursquare is proud to foster an inclusive environment that is free from discrimination. We strongly believe in order to build the best products, we need a diversity of perspectives and backgrounds. This leads to a more delightful experience for our users and team members. We value listening to every voice and we encourage everyone to come be a part of building a company and products we love.

Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • HBaseDatabases
    • HiveDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

Our office is located in Flatiron, a central neighborhood in Manhattan with numerous trendy restaurants, shops, and workout studios!

An Insider's view of Foursquare

What are some social events your company does?

We have a strong history of fun events in our offices like an annual talent show and outside trips such as sporting events! Since going remote, there have been awesome monthly curated events such as terrarium making and Japanese water marbling classes. Not to mention all the fun competitions for big prizes that happen in between!

Garrick

Operations Manager

What projects are you most excited about?

Foursquare's working with the best location intelligence data in the industry and we're putting together the sorts of tooling that our customers are going to love! I can't divulge exactly what we're working on yet, but it’s going to be exciting.

Javier

Senior Sales Engineer

How does the company support your career growth?

I'm continuously encouraged to connect with colleagues across different teams to discover new opportunities and explore those that interest me. I also appreciate having recurring 1:1 discussions with my manager about what's happening with the company at large and how I can set myself up for success and continuous growth throughout my career.

Emily

Senior Account Manager

How do you empower your team to be more creative?

Creativity most often come from spending time with our customers, and thinking about how we as a business can solve their problems. So I encourage my team to maniacally focus on solving our customer's problems. And out of that type of focus comes new product ideas, new features and ultimately bigger and more interesting client relationships.

Jim

SVP, Client + Partner Solutions

What are Foursquare Perks + Benefits

Foursquare Benefits Overview

Learning and development programs from ICs to managers

Individual, professional coaching for all full-time employees

Flexible time off - rest and recharge when you need it!

Comprehensive and competitive health, vision, dental, life insurance

401(k) with company match

Home office setup: you get all necessary hardware and internet reimbursement

Family planning programs via Carrot and Maven

Employee Resource Groups to help you stay connected

And much more!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

Full coverage for medical, dental, and vision insurance · Flexible vacation and sick days · Competitive salaries and equity packages · Discounted gym memberships and $50/month gym reimbursement · Subsidized dinner every night, delicious catered lunches, and tons of fattening snacks

More Jobs at Foursquare62 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Content
Sales
new
New York
Sales
new
New York
Data + Analytics
new
New York
Content
new
New York
Data + Analytics
new
New York
Developer
new
New York
Sales
new
New York
Marketing
new
New York
Developer
new
New York
Developer
new
New York
Sales
new
New York
HR + Recruiting
new
New York
Developer
new
Remote
Finance
new
New York
Developer
new
Remote
Developer
new
Remote
Sales
new
New York
Operations
new
New York
Sales
new
New York
Product
new
New York
Design + UX
new
New York
Developer
new
New York
Sales
new
New York
Marketing
new
New York
Project Mgmt
new
New York
Developer
new
New York
Developer
new
New York
Developer
new
New York
Sales
new
New York
Data + Analytics
new
New York
Developer
new
New York
Developer
new
New York
Project Mgmt
new
New York
Design + UX
new
New York
Data + Analytics
new
New York
Data + Analytics
new
New York
Sales
new
New York
Developer
new
New York
Product
new
New York
Developer
new
New York
HR + Recruiting
new
New York
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Foursquare's full profileSee more Foursquare jobs