IT Analyst

Order.co is a guided B2B marketplace with a mission to simplify buying for businesses. Order.co makes it easy for businesses to place and track purchases across all their vendors, control spend, and make payments in a single, consolidated bill. Tailored insights and purchasing recommendations fuel smarter spending decisions so businesses can easily save time and money on what they need to grow.

Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and High-Level Health. Order.co has raised $50M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine.

As an IT Analyst at Order.co, you'll play a key role in sustaining the performance, integrity, and security of IT systems and infrastructure. You’ll employ your expertise in systems analysis, help desk support, workflow automation, systems administration, information security, and project management to ensure our systems are secure, efficient, and scalable. Please note that this role will be located in-office 5 days per week at our NYC HQ.

Help Desk 

• Identify opportunities for improvement in IT service delivery. 
• Ensure timely resolution of technical support issues and a positive customer experience.
• Identify and establish best practices for ticket management and customer service.
• Manage IT support tools, asset tracking systems, and knowledge base documentation.
• Coordinate onboarding/offboarding IT support (user accounts, hardware, software setup, etc.). 

Systems Analysis & Support 

• Analyze and improve IT systems, infrastructure, and workflows 
• Provide technical support and guidance across hardware, software, and network systems.
• Collaborate with cross-functional teams to implement system upgrades and improvements.
• Monitor network and system performance and proactively resolve issues. 

Cybersecurity 

• Contribute to initiatives to secure information systems, including network, endpoint, application, and data security. 
• Monitor for and respond to security incidents, breaches, and vulnerabilities.
• Maintain cybersecurity controls and best practices in compliance with industry standards.
• Support third-party risk assessments, penetration testing, and vulnerability scans.
• Manage identity and access management (IAM) protocols. 

Projects & Initiatives 

• Participate in IT projects from concept through implementation. 
• Evaluate emerging technologies and recommend solutions aligned with business needs.
• Contribute to strategic IT and security roadmaps. 
• Work with third-party vendors and service providers when necessary. 

Documentation & Compliance 

• Maintain accurate documentation of systems, configurations, processes, and security protocols. 
• Ensure compliance with internal policies, external regulations, or other applicable standards. 

• 4+ years of experience in an IT analyst or similar role. 
• Self-starter with the ability to work independently or in a team. 
• Strong analytical and problem-solving skills with organizational capabilities. 
• Ability to work from our NYC office 5 days per week to support team members' in-office needs.

• Experience managing and supporting macOS and Windows devices in a remote environment using MDM tools such as Intune, Iru, Mosyle, or similar. 
• Experience administering Okta with knowledge of SSO concepts, user lifecycle management, and RBAC principles. 
• Experience administering SaaS applications (e.g., Google Workspace, Slack, Atlassian, Zoom, etc). 
• Automation focused with experience using Okta Workflows, Zapier, or similar. 
• Basic networking knowledge with Meraki networking hardware or similar.

• A competitive compensation package including base as well as stock options
• Employer-sponsored 401(k) including an employer match
• The opportunity to develop and perform in a fast-paced environment alongside a stellar team
• Flexible time off and remote work policies
• Robust medical, dental, vision, and wellness benefits
• Generous leave policies and support for new and current parents
• The anticipated annual salary range for this role is $95,000-$105,000. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.