Lead IT business transformation initiatives by improving processes, implementing strategies, and collaborating with leadership to enhance operational efficiency.
Job Title: IT Business Transformation Lead - Business Process Transformation
Job Description:* HYBRID REMOTE SCHEDULE (3 DAYS ONSITE / 2 DAYS REMOTE)
- Work closely and collaboratively with the department's leadership team to develop, track/monitor, and implement transformational initiatives
- Identify areas for IT process improvement and develop strategies to address them while also resolving operational bottlenecks as they arise.
- Spearhead efforts to improve the operational efficiency of the department, including formalizing and streamlining procedures and business processes. Conduct process reviews, SOP reviews, risk profiles, and SLAS to help identify risk and opportunities across core business processes
- Assist in the due diligence, and operational reviews in the departments and formulate recommendations on process improvement initiatives Prepare and present business cases, findings, benefits and recommendations in various formats and at various levels regarding business units in need of transformation or BPM
- Compile and track departmental priorities, assist department staff in developing work plans, monitor and report on key initiatives, and escalate issues to leadership as appropriate.
- Additionally, the candidate should be able to demonstrate a history of hands-on involvement in large programs involving IT project work.
- Assist with the design and implementation of disciplined score cards in areas needing productivity, service levels, quality, risk levels, and transaction costs
- Change management experience
Job Requirements:
- MBA preferred Minimum 10 years of business experience
- LEAN certification / Six Sigma training or comparable required. Professional communication skills and proven leadership capabilities.
- Demonstrated analytical capabilities and quantitative skills.
- Demonstrated ability to work collaboratively with a wide variety of stakeholders across all levels of a large organization.
- Experience with project management and work plan development.
- Excellent written, verbal, and digital communication skills, as well as interpersonal skills.
- Demonstrated ability to work in a high-profile, high-pressure environment effectively.
- Excellent organizational, facilitation, and presentation skills.
- Highly proficient in Microsoft Excel, Word, PowerPoint, Project and Visio. Prior experience with translating business needs to functional requirement specifications for technology.
- Prior experience in government agency is a plus.
Job Benefits:
- Competitive Consultant hourly rate range based on experience, education and geographical location of $70 - $90 hourly USD
Next Generation Inc. New York, New York, USA Office
1330 Avenue of the Americas, New York, NY , United States, 10019
Similar Jobs
Artificial Intelligence • Productivity • Sales • Software
Support post-sale Customer Operations including account assignment/rebalancing, capacity tracking, data hygiene in Salesforce/CS platforms, reporting and dashboards, onboarding/transitions, and cross-functional operational projects to enable CS, Professional Services, CX, and Tech Touch teams.
Top Skills:
AICRMCs PlatformsGainsightMonday.ComSalesforce
Edtech • Machine Learning • Natural Language Processing • Software
Lead end-to-end talent acquisition and people operations, owning HR systems (ATS/HRIS), benefits, compliance (HIPAA, SOC2, GDPR, HITRUST, ISO 27001), onboarding/offboarding, performance management, employee relations, workforce planning, and culture initiatives for a fast-scaling startup.
Top Skills:
AtsGdprHipaaHitrustHrisHris IntegrationsIso 27001People AnalyticsPerformance ManagementSoc2
Artificial Intelligence • Marketing Tech • Software • Conversational AI • Generative AI
Part-time Revenue Operations contractor to design and run GTM tools, evaluate and integrate tech stack (HubSpot-centric), build outbound sequences, maintain enrichment and data quality, manage HubSpot workflows and reporting, and document systems for operational continuity.
Top Skills:
AIApolloClayHubspotNooksOutreachUnify
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory



