IT Director - ERP Consulting Firm

What You'll Do

Own the full corporate IT environment — infrastructure, tooling, identity management, and endpoint security — with end-to-end accountability for performance and reliability.
Assess the current state of IT operations, identify gaps, and build a roadmap to a stable, scalable baseline — then hold the line.
Lead and restructure the IT team you’re inheriting. Set clear expectations, develop your people, and fill gaps as the business evolves.
Drive identity and access management across the organization, ensuring the right people have access and the wrong people don’t.
Own endpoint management: device procurement, configuration, security policies, and lifecycle management across a fully remote workforce.
Partner with leadership to align internal security posture with business risk tolerance and industry standards.
Build and maintain IT performance metrics and reporting that give leadership visibility without requiring their direct involvement in day-to-day issues.
Reduce executive-level escalations by establishing clear processes, escalation paths, and self-service capabilities that empower employees to resolve routine issues on their own.
Evaluate, consolidate, and optimize the internal tooling stack — cut redundancies, improve integrations, and make sure the tools in use actually support the way the business works.
Establish and enforce IT policies, change management processes, and documentation standards that grow with the organization.

What They're Looking For

Requirements

7+ years of progressive IT experience, with at least 3 years in a leadership role owning corporate IT for a professional services, consulting, or technology company.

Demonstrated track record of stabilizing and scaling IT operations in a high-growth or structurally complex environment.

Strong hands-on expertise in identity and access management (Entra ID / Azure AD, Okta, or equivalent), endpoint management (Intune, Jamf, or similar), and cloud productivity tooling (Microsoft 365, Google Workspace).

Proven experience managing and developing a small IT team, including performance management and organizational restructuring.

Solid understanding of IT security frameworks and best practices; comfortable owning internal security posture and partnering on compliance-related initiatives.

Excellent communication skills — able to translate technical decisions into business language and manage up without over-escalating.

Self-directed, decisive, and at ease in an environment still being built. You don’t wait to be told what’s broken.

Nice to Have

Experience supporting a professional services or ERP consulting firm, where internal IT must coexist with complex client delivery environments.

Familiarity with compliance requirements in regulated industries such as life sciences, food and beverage, or manufacturing.

Experience with ITSM platforms such as ServiceNow, Freshservice, or Jira Service Management.

Background in building or modernizing IT functions within a PE-backed or high-growth company.