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Documentation Specialist to document and streamline the process used for desktop technicians. You will lead the design of the media process mentioned below. You will work on migrating to new media management systems and potentially building Excel tools for portions of it. The company uses ServiceNow for most of its desktop work and the resource will need to be familiar with end-user equipment (PCs, printers, peripherals, etc.).
Temporary role - 6 months+ - can be remote
- Key Traits: Bright, strong problem solver, with a solid understanding of operations processes and controls
- Responsibilities:
- Assist in writing Desktop Media process documentation and migrating it to the media management tool.
- Help create and track controls using dashboards
- Develop documentation for field technicians on validating desktop drives
- Create Workflow diagrams likely in Lucidchart or Visio
- Note: This does not require a formal technical writer but the ideal candidate is an excellent writer. Able to convey technical concepts in simple, clear instructions with detailed images such as charts or diagrams. He/she will be intimately familiar with the product features and functionalities.
Requirements:
- Three years of recent experience is preferred
- Excellent communication skills and strong attention to detail
Royal Communications Consultants New York, New York, USA Office
New York, NY, United States, 10006,
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
