IT Endpoint Engineer

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Managing endpoint devices via Azure Intune to ensure that all devices are updated with the appropriate configuration and security policies
• Manage incoming escalated tickets from the Service Desk for end user support regarding their Guidehouse issued laptops as well as the supported applications and policies installed on those devices
• Manage cases with Microsoft support and other vendors to drive solutions to technical issues
• Ensure that endpoint devices are patched and maintained at a minimum patch level to address vulnerabilities, software updates, etc.
• Deploy applications to endpoint devices via Microsoft Intune for laptops and mobile devices
• Engage with the Guidehouse IT Architecture team on new projects and new implementations of policies to ensure the security of Guidehouse and Guidehouse client data
• Attend regular calls to discuss vulnerabilities within the environment and plan for their remediation
• Attend regular team calls and contribute to the success of the Endpoint team goals
• Work well with others in the Endpoint team as well as other parts of the IT organization to drive success

What You Will Need:

• Bachelor's Degree and minimum 6 years​ of experience OR 12 years of experience can be substituted for degree
• Minimum of 6 years’ experience with Microsoft Intune management methodologies regarding the security, application management, policy creation/management, health and monitoring of the service
• Ability to obtain a National Security Clearance or a U.S. Federal Government Public Trust
• Ability to manage multiple projects and initiatives effectively and on time
• Attention to detail and the ability to understand complex issues and drive them to resolution
• Demonstrated experience with scripting solutions using PowerShell
• Flexibility and agility when working on multiple tasks as urgent needs arise along with the ability to prioritize when multiple urgent matters arise
• Excellent written and verbal communication skills with colleagues as well as leadership
• Ability to work with others outside of IT and within IT within the framework of our Guidehouse RIISE principles
• Ability to team well within the Endpoint team and other IT teams to drive solutions for the Guidehouse business

What Would Be Nice To Have:

• Experience with JAMF management for MacBooks
• Experience in administrating BeyondTrust workstyles and configuration of policies
• Experience PatchMyPC patch management solution
• Experience with managing Defender policies
• Experience with Qualys vulnerability management
• Experience with Pharos serverless printing

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.