IT Intern

Position Description

We are looking for an enthusiastic Information Technology Intern to join our IT team for a 6-month internship in our Washington, DC headquarters. This position offers an exciting opportunity for a motivated individual to gain hands-on experience in a fast-paced tech startup, focusing on internal user support and first-line troubleshooting.

This role will be responsible for providing first-line technical assistance to staff, including addressing hardware, software, AV, and network issues. Your role will involve managing IT support tickets, assisting with the onboarding and offboarding process for new and departing employees, and ensuring the effective operation of employee IT needs and common office technologies.

In addition to core support, you will play a key role in maintaining an accurate inventory of IT hardware, assisting the IT team with documentation and process refinement, and learning to administer key SaaS business applications. Your ability to clearly communicate technical solutions to non-technical users and your eagerness to learn new technologies will be essential. This position requires a balance of organizational skills and a proactive, problem-solving mindset in a dynamic startup atmosphere. If you have a home lab and love solving technical problems, we want to meet you.

Our ideal candidate is able to work onsite four days a week and between 20-30 hours. If you are an active student, we can be flexible with your class schedule.

Responsibilities

• Tier 1 Support: Triage and resolve incoming IT requests via our ticketing system, Slack, and in-person walk-ups.
• Onsite Operations: Own the physical IT environment in the DC office, including network and conference room AV support, hardware inventory, and onboarding for new hires.
• Asset Management: Manage the lifecycle of all IT hardware and software for remote and on-site staff in Washington, DC, including reimaging hardware for reuse, purchasing and shipping hardware, and ensuring all software is updated and licensed
• Documentation: Actively update our internal knowledge base to ensure that once a problem is solved, it's documented.
• Project Support: Assist with rollout projects, SaaS audits, and security compliance tasks.
• Automation: Use and create internal tools that leverage AI to help automate repetitive tasks

Skills & Experience

Must-Have:

• MacOS Proficiency: You know your way around a Mac intuitively and prefer it over Windows.
• Passion for Tech: You are curious about how technology works and learn quickly.
• Service Mindset: You are patient, empathetic, and can explain technical concepts to non-technical people without condescension.
• Availability: Ability to work 20-30 hours onsite in our Washington, DC office.

Nice-to-Have:

• Experience with Google Workspace administration, managing MacOS in an enterprise, or ticketing systems.
• Previous customer service experience.

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The target hourly rate for this position is $20-$25.