Support IT daily operations including troubleshooting hardware/software, backups, connectivity, application installs, documentation, basic user training, security protocol assistance, and project support while collaborating with IT staff.
Athena Mental Health is a New York State mental health-approved provider of community mental health services for children, adults, and families with behavioral and emotional challenges. We specialize in individual and group psychotherapy for clients with a focus on trauma-informed care. We are dedicated to improving the quality and accessibility of mental health care for all, especially individuals from underserved communities.
Here at Athena, we pride ourselves on hiring a diverse group of mental health clinicians and staff who are passionate and dedicated to improving our clients’ overall emotional well-being. We provide both in-person and telehealth services for our clients and offer a competitive compensation plan and amazing benefits to our staff.
Are You a Good Fit For Us?
The IT Intern will provide support to the Information Technology department. The IT Intern will support daily operations, troubleshoot technical issues, and contribute to ongoing projects. This role includes providing technical support to end-users and collaborating with team members to implement solutions. The Intern will also have opportunities to learn about emerging technologies and contribute to process improvements within the IT department.
Duties and Responsibilities:
- Assist with troubleshooting hardware and software issues
- Support routine updates, backups, and performance monitoring
- Help document IT procedures and user manuals
- Assist in monitoring and resolving connectivity issues
- Aid in the installation and configuration of applications
- Provide basic training and support for new tools
- Organize and manage digital files
- Support ongoing IT initiatives through research and data collection
- Help implement security protocols
- Work with the IT team and other departments
- Collaborate with IT Manager and Director of Operations on IT-related projects
- Ad-hoc duties as assigned
- Other duties as assigned by Supervisor
Qualifications
- Pursuing an Associate's or bachelor's degree in Computer Science, IT, or a related field.
- Basic understanding of hardware, software, and networking.
- Strong analytical and troubleshooting skills.
- Excellent verbal and written communication abilities.
- Ability to collaborate effectively with others.
- Basic knowledge of common IT tools (e.g., Microsoft Office, Google Suite).
- Ability to follow instructions and maintain confidential documentation.
- Must be able to provide between 10-20 hours of availability onsite 3x a week.
- Minimum 6-month commitment. 1 year is ideal.
Working Conditions
The primary work location is our Rochester clinic. This is a professional work environment where a computer, desk, chair, and office supplies will be provided in either office.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of the role above.
While performing the duties of this job, the employee is regularly required to hear and speak on the phone or through virtual telehealth sessions conducted on a computer throughout the day, stand and sit for an extended period, and be able to write and answer emails in addition to carrying objects no greater than 40 pounds, when needed.
Direct Reports: This position has no direct reports.
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