IT Manager

Standard Bots builds robotic solutions for real-world automation. Our Glen Cove site houses manufacturing, lab, and field engineering teams; our IT Manager will be a hands-on partner to those teams, keeping networks, devices, and services secure and audit-ready so the rest of the company can move fast.

We’re hiring an IT Manager to run day-to-day IT operations at our Glen Cove site. This is a hands-on role that blends office and lab networking, cybersecurity, and employee support (Tier 1–2), with frequent collaboration with Manufacturing Operations, Facilities, and Applications/Field teams. The role has important compliance responsibilities: you will help operate and evidence controls that support SOC 2 and government-style attestations and audits. Experience supporting business systems such as a customized ERP is helpful but not required.

• Operate and maintain Glen Cove office and lab network infrastructure (switches, firewalls, VLANs, Wi-Fi, VPN).

• Support secure network segmentation for office, lab, and manufacturing systems (including robotic test networks).

• Monitor network health and respond to connectivity/performance incidents; keep accurate topology/configuration documentation.

• Coordinate installs/upgrades and outages with ISPs, vendors, and Facilities; maintain configuration backups and change records.

• Operate and enforce security controls with the explicit goal of supporting SOC 2 and government-style attestations: maintain controls, evidence, and processes required for audits.

• Administer identity & access controls and evidence of least-privilege practices: SSO/MFA configuration, provisioning/deprovisioning workflows, and periodic access reviews.

• Maintain endpoint security posture (MDM enrollment, patch management, disk encryption, EDR/AV, secure baselines) and produce evidence demonstrating control operation.

• Implement and document security policies, procedures, and runbooks aligned to SOC 2 Trust Services Criteria (and relevant government frameworks).

• Support audit readiness and coordinate with internal compliance owners and external auditors: collect evidence, respond to auditor requests, run pre-audit checks, and close remediation items.

• Participate in incident response and ensure post-incident evidence and remediation steps are documented for attestation purposes.

• Maintain logging, monitoring, and vulnerability scanning programs that provide audit-ready outputs.

• Provide Tier 1–2 support for macOS/Windows endpoints, printers, conferencing, and AV for on-site labs and offices.

• Run hardware lifecycle functions: procurement, imaging, deployment, inventory, and RMAs.

• Maintain IT documentation, runbooks, and user self-service guides; onboard/offboard employees in a way that supports audit evidence collection.

• Administer core SaaS platforms (Google Workspace / Microsoft 365, Slack, Zoom, password manager) and support integrations used by Glen Cove teams.

• Support on-site manufacturing and lab systems (work with Manufacturing Ops on device connectivity, field tooling, and test benches).

• Provide frontline support and user access management for our customized ERP (Nice to have): user troubleshooting, role/access updates, and vendor coordination for escalations or upgrades.

• Work with Applications / Field teams to troubleshoot field device connectivity and to enable smooth handoffs between on-site and remote teams.

• Partner closely with Head of Manufacturing Operations, Facilities Manager, and Apps/Field teams to prioritize work and reduce operational risk for Glen Cove.

• Create/maintain SOPs and compliance artifacts; contribute to on-call rotation as needed.

• Drive continuous improvement of technical and process controls to reduce audit findings and support faster attestations.

• 3+ years in IT support / systems administration (preferably in environments combining office, lab, or manufacturing support).

• Direct experience supporting SOC 2 audits or government-style attestations — implementing controls, producing auditor-ready evidence, coordinating with auditors, and closing remediation items.

• Strong troubleshooting across endpoints, identity, and SaaS apps.

• Networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN, Wi-Fi.

• Practical cybersecurity experience: MFA/SSO, patching, endpoint security, access controls, logging/monitoring.

• Clear communicator with a customer-service mindset and solid documentation habits.

• Comfortable working on-site full time in Glen Cove.

• Experience with MDM (Jamf, Intune, Kandji) and EDR tooling.

• Hands-on experience with enterprise firewalls and networking gear (Ubiquiti, Meraki, Palo Alto, Fortinet).

• Familiarity with SOC 2 Trust Services Criteria in depth and with government security frameworks (NIST, FedRAMP, or similar).

• Scripting/automation (PowerShell, Bash, Python) to automate IT tasks and evidence collection.

• Experience supporting a customized ERP (user support, roles/access, integrations, vendor coordination).

• Experience supporting manufacturing, lab, or field service environments.

• Glen Cove teams receive fast, reliable support and experience minimal downtime.

• Network and lab infrastructure are documented, secure, and scalable for manufacturing and R&D needs.

• Security posture and audit readiness improve: controls run reliably, evidence is consistently available, and audit findings are reduced or closed quickly.

• On-site systems and business tools (including our customized ERP when used) operate with fewer recurring issues.

The salary range for this role is $140,000 to $170,000, depending on experience. We are open to a variety of seniority levels for this role and will build compensation packages that are commensurate with seniority and skill level. Base salary is just one part of the overall compensation at Standard Bots. All Full-Time Employees are eligible for Employee Stock Options. We also offer a package of benefits including paid time off, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees.