IT Operations Engineer, Application Support

A CAREER WITH POINT72’S TECHNOLOGY TEAM
As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open source and AI solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

WHAT YOU’LL DO
• Lead the build out of the Macro trading application support function to provide technical support to our investment professionals
• Act as a key escalation point for application incident management, leading communications with end-users and senior technology stakeholders on the progress and status of incident resolution
• Provide cross training to the larger support team on the Macro trading applications and ensure that process documentation is maintained
• Design and implement robust processes for Macro investment professional application onboarding, including initial setup, access management and user limits administration
• Implement and regularly review processes, procedures, and policies, and introduce automation to improve team consistency and performance
• Collaborate with users and technology teams to create project plans
• Review technology requests and incidents to ensure a high level of internal client service. Produce and report metrics to track performance and trends over time.

WHAT’S REQUIRED
• 7+ years of application support experience within the financial services industry
• Experience with SQL and other scripting languages
• Experience working with Unix
• Prior experience in a team lead or senior role, demonstrating ability to mentor individuals with varying levels of experience
• Experience managing major outage communications and proven ability to efficiently resolve application issues
• Strong understanding of order management workflows
• Commitment to the highest ethical standards

WE TAKE CARE OF OUR PEOPLE
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
• Fully-paid health care benefits
• Generous parental and family leave policies
• Volunteer opportunities
• Support for employee-led affinity groups representing women, people of color and the LGBT+ community
• Mental and physical wellness programs
• Tuition assistance
• A 401(k) savings program with an employer match and more

ABOUT POINT72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. For more information, visit https://point72.com/.

The annual base salary range for this role is $160,000-$210,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.