IT Operations Lead (P&C Insurance Experience Required)

MSIG USA continues to grow! 

Company Overview:

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

Summary/Job Purpose:

The IT Operations Manager oversees production system support activities to ensure the smooth operation of enterprise applications, prompt resolution of issues, and continuous improvement. They deliver technical support to users, demonstrating exceptional customer service, problem-solving skills, and technical expertise.

Responsibilities:

• Address incidents promptly to minimize downtime.
• Investigate and resolve recurring issues effectively.
• Conduct training sessions for the production support team to enhance their skills.
• Provide comprehensive support for enterprise applications.
• Deploy updates with minimal disruption to operations.
• Enhance system performance through optimization techniques.
• Engage with stakeholders and manage their expectations effectively.
• Maintain comprehensive documentation of processes, resolutions, and modifications.
• Ensure adherence to regulations and policies.
• Implement process improvements to achieve operational excellence.
• Educate the team on industry trends and emerging technologies.
• Oversee vendor relations concerning application support.
• Identify and mitigate risks to system integrity.

• Software troubleshooting, database management, application support.
• Proficient in at least one programming or scripting language.
• Strong leadership and team management.
• Excellent problem-solving and root cause analysis.
• Effective verbal and written communication with stakeholders.
• Strong organizational and time management skills.
• In-depth understanding of P&C insurance processes and regulations.

Education and Experience Required: 

Diploma/Degree & Experience

• Bachelor's degree from a four-year institution.
• Over five years of experience in production support, including more than two years in property and casualty insurance.
• Preferably experienced in software development with knowledge of coding languages.

It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!  

It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.