The Senior IT Operations Engineer will manage Fetch's internal tech ecosystem, providing support and optimizing a SaaS environment, ensuring tool accessibility and security compliance while driving automation and process improvements.
What we’re building and why we’re building it.
Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.
Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.
The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.
It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
Meet Fetch AI & Data
AI & Data at Fetch sit at the center of how we understand our business, make decisions, and build intelligent products. The organization operates as an integrated AI & data ecosystem, spanning multiple disciplines, including data engineering, analytics engineering, machine learning, experimentation, and data platforms, all working together to turn data into durable business and customer impact.
Teams operate in complex problem spaces where requirements evolve, tradeoffs are constant, and the right answer is rarely obvious. Success depends on strong technical judgment, comfort with ambiguity, and the ability to gather context and make informed decisions while balancing quality, performance, scalability, and responsible use.
Practitioners across this org contribute hands-on to production systems, analytical foundations, and intelligent features. You will collaborate closely with product, platform, and engineering partners, help shape standards and best practices, and ensure our AI and data capabilities scale reliably as Fetch grows.
About the Role:
As a Senior IT Operations Engineer, you will play a critical role in scaling Fetch’s internal technology ecosystem while providing on-site support. You’ll manage and optimize a diverse SaaS environment, ensuring employees have secure, reliable, and seamless access to the tools they depend on. You’ll lead complex troubleshooting efforts, drive automation and process improvements, and partner closely with Security, Engineering, and business teams to continuously improve how we operate. This role requires both hands-on technical expertise and a proactive mindset; anticipating challenges, reducing friction, and helping the organization move faster with confidence.
This is a full-time position based in our New York City office, with an expectation of at least three days per week in office.
What you’ll do at Fetch (Role Responsibilities):
- Be on-site IT support at our New York office (at least three days a week) User Support and Troubleshooting
- Provide Level 2/3 support for identity, collaboration, and productivity tools
- Develop and maintain IT documentation, guides, and knowledge base articles
- Lead IT support efforts for incident response and root cause analysis
- System Optimization and Automation
- Identify opportunities to streamline IT processes through automation and scripting
- Assist in implementing new tools and solutions to improve IT service delivery
- Identity and Access Management (Okta)
- Manage and configure Okta SSO and MFA policies for user authentication
- Create and maintain user lifecycle workflows, including onboarding and offboarding processes
- Troubleshoot identity-related issues and maintain security compliance
- Integrate and manage third-party applications with Okta for SSO
- Atlassian Suite Administration (Jira, Confluence, Bitbucket)
- Administer Jira projects, workflows, permissions, and automation rules.
- Maintain Confluence spaces, user permissions, and best practices for documentation
- Support Bitbucket configuration, repositories, and user access
- Troubleshoot user and system issues and optimize tool performance
- Administer SaaS apps and account access for the tools our team depends on including:
- Okta
- G Suite
- Atlassian (Jira, Confluence)
- Slack
- Zoom
- Apple (macOS, MDM, ABM, VPP)
- Microsoft (Windows 10, Azure AD, Office 365, Intune)
- AWS (IAM, Route 53)
- Be a technical resource for questions related to the above tools, with the ability to produce an appropriate solution.
- Applying best practice security policies and strategies.
- Create and maintain quality technical documentation that describes the processes and systems you work with
- Multi-task on assignments, prioritize and deliver on routine tasks and assigned projects
In your Toolbox (Minimum Requirements):
- Experience administering users in G Suite, Okta, or comparable SaaS platforms
- Demonstrated ability to support end users with a professional, approachable, and service-oriented mindset
- Strong working knowledge of both macOS and Windows environments
- Understanding of SAML and SSO concepts, including experience with tools like Okta or OneLogin
- Familiarity with UNIX scripting, automation tools, webhooks, and basic API request concepts
- Ongoing interest in and awareness of current consumer technology trends
- B.S. Computer Science, Information Systems with equivalent experience in an IT role
Nice to haves/Bonus Points (Preferred Requirements):
- 5+ years in IT support or system administration, with a focus on Okta, Atlassian tools, and Google Workspace
- Previous experience in a startup environment
- A functional understanding of networking concepts
- Excellent verbal and written communication skills
Compensation: At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $101,941 - $119,931. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].
Fetch New York, New York, USA Office
712 5th Avenue, New York, NY, United States, 10019
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