Provide front-line IT service desk support for global employees: triage and resolve tickets, manage Okta and Google Workspace lifecycles, deploy and troubleshoot macOS and mobile devices via Jamf, support VPN/Cloudflare One remote access, use AI tools to automate workflows, assist onboarding/offboarding, and train employees on technologies.
Better Money
Strike is the Bitcoin company. With Strike, you can buy and sell bitcoin, pay bills, and borrow against your holdings. From individuals to businesses, Strike is purpose-built for every step of the Bitcoin journey. Available in more than 100 countries — including the U.S., Europe, Latin America, and Africa — Strike is building a better financial system powered by Bitcoin. Bitcoin is better money. Strike is how you use it.
Role:Strike is seeking an IT Specialist to provide hands-on technical support to employees. This is a great opportunity to learn and grow your career in a fast-paced startup. To be successful, you should be customer-focused, technically adept, and enjoy working in a fast-paced start-up environment. We are looking for someone with a genuinely positive personality, fantastic people skills, and an empathetic approach to troubleshooting.
Responsibilities- Serve as the primary, front-line IT service desk support contact, warmly receiving, triaging, and resolving inbound support requests from global employees.
- Actively manage the IT ticket queue (triage, assign, update, resolve, or escalate) while adhering to established SLAs/OLAs.
- Administer user lifecycle management (provisioning, de-provisioning, and role updates) within Okta and Google Workspace.
- Deploy, configure, and troubleshoot employee workstations (macOS) and mobile devices (iOS and Android) utilizing Jamf MDM.
- Provision and troubleshoot secure remote access and VPN solutions utilizing Cloudflare One and Jamf.
- Leverage AI tools to analyze SaaS and desktop applications and help build smart automations to streamline IT processes and workflows.
- Assist with onboarding/offboarding logistics, including configuring hardware, managing software licenses, and conducting engaging IT orientation presentations.
- Train and guide employees on how to get the most out of their tools and technology, and assist with remote video conferencing setups when needed.
- Experience: 1–2 years of hands-on IT Desktop/Service Desk Support experience, ideally within a fast-paced or startup environment.
- Experience administering Google Workspace and Okta (SAML/SSO, group management, etc.).
- Experience using an MDM tool such as Jamf to manage macOS along with iPhones and Android devices.
- Familiarity supporting remote workforces using modern VPN or Zero Trust network access solutions (experience with Cloudflare One is a massive plus).
- A strong interest in or hands-on experience with, utilizing AI tools (like ChatGPT, Claude, or specific IT automation bots) to analyze data or build workflow efficiencies.
- Experience navigating and configuring modern ticketing platforms (e.g., Jira Service Management, Zendesk).
- A naturally positive, customer-first personality with excellent verbal and written communication skills. You can explain complex tech concepts to non-technical users with ease and patience.
- Okta Certified Professional or Admin
- Google Workspace Professional Administrator
- Jamf Certified Associate or Tech
- Salary range: $61K - $79.5K USD
- Equity in a high-growth startup
- Health, dental, and vision insurance premium contributions; short & long-term disability insurance and basic life insurance
- Cell phone and internet reimbursement
- Flexible PTO, sick leave & parental leave
- Access to a company 401k plan
- No trading fees when you buy and sell bitcoin on Strike
- Benefits and compensation are location dependent
We do not make hiring decisions based on educational history whatsoever. Our Founder is a college dropout. We work with high school dropouts, PHD candidates and everything in-between. We do not hire credentials. We simply partner with talented, passionate individuals who are excited to be a part of our team.
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