IT Support Engineer (New York City, on-site)

| New York, NY, USA | Hybrid
Employer Provided Salary: 56,250-95,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
Sorry, this job was removed at 9:41 a.m. (EST) on Tuesday, May 28, 2024
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Navan is looking for an IT Support Engineer to join the Navan IT Support Team for our New York City office. This position is an on-site role where 5 days a week in the office are required. Primary responsibilities will be supporting and providing technical support to end-users in the office, as well as for all Navan users globally. You will be joining a company that moves at a rapid pace. Each day will be different, with tasks ranging from onboarding new hires to troubleshooting and solving user issues and requests, and hands-on support for all IT-supported equipment and functions.

What You'll Do:

  • Desktop Support: Provide onsite and remote support for all IT-related issues through ticketing system, walkups, or remote desktop tools, to diagnose and resolve hardware and software issues
  • Hardware Maintenance: Install, configure, and maintain laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary
  • Hardware Procurement: Assist in the selection and procurement of IT equipment. Manage inventory and asset tracking
  • Software Support: Install, configure, and troubleshoot SaaS applications, operating systems, and security updates. Assist with software licensing
  • User Account Management: Modify, and deactivate user accounts, email addresses, and access permissions as needed. Ensure proper access control and user authentication
  • Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections
  • Documentation: Maintain accurate records of support tickets/requests, resolutions, and hardware/software inventory. Create and update user guides and knowledge base articles
  • IT Policies and Compliance: Enforce company IT policies and procedures, as well as compliance with relevant regulations, such as data protection and privacy laws
  • Manage and lead onboarding logistics and IT training for new hires, as well as offboarding logistics for retrieving equipment
  • Support and manage local A/V Operations
  • Lead and own Company All Hands events, as well as any ad-hoc local All Hands events
  • Provide white glove support to C-level executives
  • Participate in an on-call rotation schedule for IT Support and monitoring/alerting activities, which involve after-office hours and weekends
  • Accountability for site IT Operations and Maintenance (e.g. workstation setups, upkeep of conference rooms, managing ticket queue, network checks, etc.)
  • Assist IT leadership and other IT cross-functional teams with project-level deliverables

What We're Looking For:

  • Focus on the customer: As an IT Support Engineer, you are expected to be knowledgeable of customers' business and requests and use the information to drive higher levels of service and customer satisfaction. You establish and maintain strong effective relationships and partnerships with customers through trust and respect
  • Communicate with Candor: Thoughtfully propose ideas to the team during working sessions and invite feedback on those ideas. You are able to make decisions using objective criteria such as data or well-reasoned pros/cons. You have a cooperative demeanor and mutual respect for others. You can maintain confidentiality when required
  • 4+ years of experience in a customer-facing IT Support function
  • 4+ years of experience in administration of SaaS tools (Okta, Google Workplace, Slack, Atlassian, Zoom, Jamf, Intune, Cisco Meraki, etc.)
  • Strong familiarity with macOS, Windows, iOS, and Android operating systems and devices
  • Strong experience and knowledge of Jamf for troubleshooting Apple devices, as well as Azure/Intune for troubleshooting Windows devices
  • Strong A/V & Video Conferencing setup and troubleshooting experience
  • Proven ability as an IT Specialist in a fast-paced and corporate environment
  • Ability to lift and carry items weighing 10-50 pounds
  • Bachelor’s degree in Information Technology or any Computer-related degree is a plus

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range

$56,250$95,000 USD

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115 W 18th St. 6th Floor., New York City, NY 10011

An Insider's view of Navan

What are some social events your company does?

It’s may sound cliche, but Navan’s sales culture is ‘work hard, play hard’. Navan knows how to have fun and build an awesome culture. It's beyond your usual happy hours; I’m talking about incredible trips, gourmet handrolls, and lots of dogs! It’s safe to say I’ve met my best friends at Navan.


Mid-Market Account Executive

How do you collaborate with other teams in the company?

The culture here promotes direct communication and mutual trust, fostering cross-functional collaboration among talented and driven coworkers. Our clear business goals empower us to work together and constantly challenge each other to raise the bar and deliver the best platform, experience, and partnership for our customers.


Regional Director, Mid-Market Expense Sales

How has your career grown since starting at the company?

I've had the pleasure of sitting in 8+ roles here at Navan over the last 5 years (SDR to Regional Director). Being at a business with lofty goals and a "failure isn't an option" mentality opens the door to expedite career progression, constant new opportunities and projects, and the ability to learn from a one-of-a-kind leadership team.


Regional Director, Enterprise Expense Sales

What are Navan Perks + Benefits

Navan Benefits Overview

Our Benefits

We realize benefits are important as they support keeping you at your best at all times. Our benefits are here for you if you get sick or hurt, help you save for now and later, encourage you to take time off work and travel, and provide perks specific to being a Navan employee both in and out of the office.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
President's club
Employee awards
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
Company equity
Child Care & Parental Leave
Generous parental leave
Family medical leave
Company sponsored family events
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Home-office stipend for remote employees
Mother's room
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Personal development training

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