IT Support Engineer

TheSoul Group is a leading creator business platform positioned at the heart of the creator economy. Our original videos, animations, and editorial stories inspire audiences in 21 languages, across 60 platforms and 20 websites.

Together with our network of 15,000 talented creators, we reach over 5 billion followers and generate more than 100 billion monthly views on social media.

As a global powerhouse in digital media, we drive viral success for creators and brands worldwide through a wide range of services, leveraging our expertise in content distribution, localization, and social media management. We’re the creators behind global phenomena such as 5-Minute Crafts and BrightSide, and we continue to expand our influence in the creator economy through strategic acquisitions like Mediacube and Underscore Talent.

We’re a dynamic, remote-first global team, fostering award-winning creativity, a no-red-tape approach, and great vibes!

We are looking for an IT Support Engineer to investigate and resolve issues across our internal systems and global products. The ideal candidate will maintain and enhance our knowledge base with clear, structured documentation, ensuring efficient knowledge sharing across teams. You will be responsible for managing user access in line with security policies, performing regular subscription and service audits, and contributing to process improvements.

• Investigate and resolve issues related to internal and global products.
• Maintain and update the internal knowledge base with clear, structured documentation of solutions.
• Manage user access provisioning in accordance with established security policies and procedures.
• Perform subscription and service audits.
• Design and develop AI-driven tools.

• Minimum of 2 years’ experience in technical support, system administration, access management, or a related field.
• Strong analytical thinking and problem-solving abilities.
• Solid understanding of access management principles, including user lifecycle management (provisioning, modification, and deprovisioning).
• Knowledge of role-based access control (RBAC) and least-privilege principles.
• Basic proficiency in Python (or another programming language) and SQL.
• Experience with AI development  is considered an advantage.

• ​Flexible Engagement Structure: This opportunity is offered under an independent service-provider agreement, giving you the freedom to shape how you deliver your expertise. You define your own working methods, organise your schedule independently, and contribute your skills to clearly scoped projects. Compensation is agreed individually and reflects your experience, capabilities, and the value you bring to each engagement.
• ​Location Freedom: You can deliver services from any suitable location that supports high-quality outcomes, whether that’s your home office, a co-working space, or wherever you feel most productive and inspired. What matters most is the impact you create and the reliability of your delivery.
• Global Network and Inspiring Projects: You’ll collaborate with a diverse international network of professionals across 85+ countries, contributing to projects that reach vast audiences and help shape the future of digital content. This is an opportunity to work alongside talented specialists, exchange ideas, and be part of meaningful initiatives with real global reach.
• Smooth Collaboration and Project Support: To enable efficient service delivery, we provide modern collaboration platforms, clear project coordination, and streamlined processes. This helps you focus your energy where it matters most, producing high-impact work and bringing creative solutions to life.
• Make a Global Impact: Your expertise will contribute to initiatives that influence audiences worldwide. Join projects that push creative boundaries and help build the next generation of digital experiences.
  

We appreciate your interest in our job opportunities and our company. Our team carefully evaluates each application to identify the most suitable candidates for the role. Due to the high volume of applications received, we may not be able to respond to every applicant. However, if your qualifications align with our requirements, we will contact you to discuss the next steps in the selection process.