Provide remote technical support for hardware, software, and network issues; install, configure, and maintain computer systems and LAN/WAN; troubleshoot system and network problems; assist with VPN setup; use Remedy, Jira, and other IT management tools; collaborate with IT team.
This is a remote position.
Job Summary:
We are seeking a skilled IT Support professional to join our team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software. This role requires a strong knowledge of desktop support, operating systems, computer networking, and troubleshooting techniques.
Responsibilities:
- Provide technical support to end-users for hardware, software, and network-related issues
- Install, configure, and maintain computer systems
- Troubleshoot system and network problems
- Set up and maintain LAN/WAN networks
- Assist with VPN setup and support
- Collaborate with the IT team to resolve issues promptly
- Utilize tools such as Remedy, Jira, and other IT management software
Qualifications:
- Proficiency in Linux, Mac OS, and Windows operating systems
- Strong knowledge of computer hardware components
- Experience with computer networking concepts
- Familiarity with VPN technologies
- Ability to diagnose and resolve technical issues
- Excellent problem-solving skills
- Strong communication and interpersonal abilities
This position offers a competitive salary based on experience and skills. Join our team to enhance your IT support capabilities in a dynamic work environment.
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As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
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